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Hi, I’m
Larisa Hatchett
Administration
Daytona Beach,FL
Summary
Organized and efficient in Administration supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in QuickBooks, Payroll tracking, financial reporting and policy improvement initiatives.. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
years of professional experience
5
years of post-secondary education
5
Certifications
Work History
ReNew Recovery Cafe
Administration
09.2023 - Current
Job overview
- Streamlined office processes by implementing efficient filing and organizational systems.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories, QuickBooks used to record all transactions.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed accounts payable and receivable.
- Developed and updated monthly financial reports for Board of Directors.
- Submitted bi-weekly employee payroll hours.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Undercover Tourist
Fraud Prevention Specialist Customer Service Specialist
10.2021 - 07.2023
Job overview
- Streamlined workflows by integrating new technologies into existing systems for enhanced efficiency in detecting fraudulent activity.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
- Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Trained new personnel regarding company operations, policies and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
31 SUPPER CLUB
Server
04.2019 - 04.2020
Job overview
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported needs of 25-person wait staff who attended to specific needs of countless customers daily for 5-star restaurant with social relevancy and intentionality
Pagano's
Manager
01.2015 - 04.2019
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Daytona Eye Center
Insurance Billing Specialist
12.2008 - 04.2012
Job overview
- Upheld high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Developed strong knowledge of various insurance products to provide comprehensive guidance during claims process for diverse clientele.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Calculated adjustments, premiums and refunds.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained confidentiality of patient finances, records, and health statuses.
Walt Disney World Resort
Disney Cast Member
05.2007 - 09.2007
Job overview
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Resolved guest concerns in timely manner, demonstrating commitment to excellent customer service.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported team members during peak times by taking on additional roles when needed, fostering cooperative work environment.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Implemented problem-solving skills when addressing unexpected challenges or changes within workplace setting.
Education
Daytona State College , Daytona Beach, FL
Associate of Arts from Dental Assisting
12.2010 - 01.2012
Spruce Creek High School , Port Orange, FL
High School Diploma
08.2004 - 05.2008
Skills
Analytical Skills
undefinedCertification
Suicide Prevention Training
Assessments
- Sales skills, Proficient, 03/01/23, Influencing and negotiating with customers
- Customer service, Proficient, 05/01/23, Identifying and resolving common customer issues
- Scheduling, Proficient, 07/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Retail customer service, Proficient, 08/01/23, Responding to customer situations in a retail setting
- Inside sales, Proficient, 07/01/23, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Data entry: Attention to detail, Proficient, 08/01/23, Maintaining data integrity by detecting errors
- Spreadsheets with Microsoft Excel, Proficient, 08/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
- Sales fit, Proficient, 07/01/23, Measures the traits that are important for success in sales positions
- Work motivation, Proficient, 07/01/23, Level of motivation and discipline applied toward work
- Customer focus & orientation, Proficient, 08/01/23, Responding to customer situations with sensitivity
- Front desk agent (hotel), Proficient, 08/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Project timeline management, Proficient, 07/01/23, Prioritizing and allocating time to effectively achieve project deliverables
- Legal skills, Proficient, 08/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Administrative assistant/receptionist, Proficient, 09/01/22, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 06/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- able, and act with integrity at work
Personal Information
Willing To Relocate: Anywhere
Software
Microsoft Excel
Microsoft Office 365 Administrator
SharePoint
QuickBooks
Interests
Beach
Shopping
Landscaping
Family
Movies and Popcorn!
New Adventures
Date Night
Timeline
Parent Cafe Training
03-2024
Suicide Prevention Training
02-2024
First Aid/CPR Certified
02-2024
Adverse Childhood Experiences Training
01-2024
Certified Recovery Peer Specialist Training
10-2023
Administration
ReNew Recovery Cafe
09.2023 - Current
Fraud Prevention Specialist Customer Service Specialist
Undercover Tourist
10.2021 - 07.2023
Server
31 SUPPER CLUB
04.2019 - 04.2020
Manager
Pagano's
01.2015 - 04.2019
Daytona State College
Associate of Arts from Dental Assisting
12.2010 - 01.2012
Insurance Billing Specialist
Daytona Eye Center
12.2008 - 04.2012
Disney Cast Member
Walt Disney World Resort
05.2007 - 09.2007
Spruce Creek High School
High School Diploma
08.2004 - 05.2008
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