Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Ready to learn and contribute to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Realtor
Better Homes and Gardens, Gary Mann Realty
Moses Lake , WA
12.2021 - Current
Advised clients on market trends and local real estate conditions, helping them make informed decisions.
Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Maintained accurate records of all transactions from start to finish using specialized software programs.
Conducted open houses and showings of properties to prospective buyers.
Answered inquiries from potential buyers regarding features of property listings.
Provided guidance and support throughout the entire purchasing process from initial search through closing.
Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
Scheduled home viewings with potential buyers.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
Insurance Agent
Empire Insurance Brokerage
Moses Lake, WA
09.2018 - 03.2024
Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Assessed customer risk levels and recommended appropriate coverage options.
Conducted research to identify competitive rates and benefits offered by other providers.
Provided customers with information regarding plan features, pricing, and availability.
Educated customers on the importance of maintaining adequate insurance coverage.
Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Developed relationships with new clients through cold calling and referrals from existing customers.
Maintained accurate records of all insurance transactions using computer software systems.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Scheduled meetings with prospective clients to discuss available products and services.
Gathered detailed information from customers prior to offering quotes or making recommendations.
Processed payments received from clients promptly according to established procedures.
Responded to customer inquiries and problems to promote great service.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Counseled prospects and policyholders on coverage, limits and regulations.
Trucking Company Assistant
SV Trucking LLC
Moses Lake, WA
06.2016 - 04.2022
Organized and maintained company documents, such as contracts, tax returns and employee records.
Performed clerical duties such as filing, photocopying, scanning and faxing of documents.
Coordinated travel arrangements for employees on business trips.
Answered incoming calls and emails from customers or clients in a professional manner.
Responsible for data entry into various computer systems.
Tracked purchase orders to ensure timely delivery of goods or services.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Responded to customer issues to provide immediate resolution and improve retention.