Larisa Macias
Manor,TX
Summary
Dynamic professional with extensive experience in customer service and retail operations, notably at Dollar General Market. Excelled in cash handling and problem-solving, ensuring high customer satisfaction. Demonstrated ability to improve store ambiance and foster repeat business through exceptional service and efficient transaction processing.
Overview
9
9
years of professional experience
Work History
Lead Sales Associate
Dollar General Market
01.2023 - Current
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Delivered excellent customer service for repeat business and referrals.
- Assisted customers in making informed purchases.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Helped customers with any issues they had.
- Have to do a lot of problem solving.
- Have to answer emails and phone calls.
Cashier
Aramark
01.2021 - 12.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Trained new hirers as needed.
- Worked closely with customers with any complaints that they had.
- Worked on having to pull up files for catering, or daily signs.
- Answered phone calls and provided help with anything they needed.
- Had to do a lot of problem solving in order to make sure the customer was satisfied.
Sales Associate
Ross Dress for Less
01.2017 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions.
- Answered phone calls and offered customer support.
- Dealt with a lot of problems daily so I had to always come up with a solution fast.
Car Hop
Sonic
12.2015 - 06.2019
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant.
- Had to be a quick problem solver with any problem or complaints that was brought to my attention.
Education
Diploma -
Bowie High School
Austin, TX07.2016
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedure
- Problem solving
Timeline
Lead Sales Associate
Dollar General Market
01.2023 - Current
Cashier
Aramark
01.2021 - 12.2024
Sales Associate
Ross Dress for Less
01.2017 - 04.2020
Car Hop
Sonic
12.2015 - 06.2019
Diploma -
Bowie High School
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