Larisa Mereora
Coconut Creek,FL
Summary
Humble Front Office Supervisor with 5 years of experience and a comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
16
16
years of professional experience
Work History
Front Office Supervisor
Dorado Beach, A Ritz-Carlton Reserve
12.2021 - 01.2024
- Forbes 5-Star property with 114 Villas and Residences.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Promoted a positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Assistant Manager Guest Relations Manager
Hyatt Regency Guam
06.2019 - 09.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Motivated and rewarded employees to improve engagement.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with the timeliness and quality of housekeeping services.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Surveyed guests to check for areas in need of improvement.
- Supervised a team of 8 front desk agents and helped to resolve issues arising during shifts.
- Remained available 12-14 hours daily to respond to guest needs, complaints, or inquiries.
Manager / Service Writer
Universal Motor Cars/Zip Zap Auto
05.2015 - 05.2019
- Assisted in opening a new service center, including obtaining licenses, hiring, and creating relationships with service providers.
- Met with customers to discuss service needs and offer available solutions.
- Presented different repair options to customers to help each person make appropriate choices and followed and after installations to verify satisfaction.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Logged work orders and change orders into Mitchell1 and Mitchell international database to track job status.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping.
Server/Bartender/Manager
Tortilla Flats
01.2010 - 04.2015
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
Waitress
Buffalo Thunder Resort Casino
05.2008 - 10.2010
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Education
Bachelor of Arts -
Southern New Hampshire University
Hooksett, NH11.2023
No Degree - Law (Pre-Law)
Academy Of Economic Studies Of Moldova
Chișinău, Chișinău04.2008
High School Diploma -
Liceul Teoretic Nicolae Mihai
Moldova2005
Skills
- Business administration
- Negotiation
- Staff management
- Relationship building
- Back office operations
- Scheduling and calendar management
- Proficient in Opera, Atlas
- Team Management
- Purchase orders organization
- Administrative support
Languages
Romanian
Native or Bilingual
Russian
Professional Working
Spanish
Limited Working
Timeline
Front Office Supervisor
Dorado Beach, A Ritz-Carlton Reserve
12.2021 - 01.2024
Assistant Manager Guest Relations Manager
Hyatt Regency Guam
06.2019 - 09.2021
Manager / Service Writer
Universal Motor Cars/Zip Zap Auto
05.2015 - 05.2019
Server/Bartender/Manager
Tortilla Flats
01.2010 - 04.2015
Waitress
Buffalo Thunder Resort Casino
05.2008 - 10.2010
Bachelor of Arts -
Southern New Hampshire University
No Degree - Law (Pre-Law)
Academy Of Economic Studies Of Moldova
High School Diploma -
Liceul Teoretic Nicolae Mihai
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