Larisa Mihalache

• Customer Service: Deliver excellent service to ensure customer satisfaction, handling inquires, special requests and complaints professionally
• Order Management: Accurately took food and barrage orders, and ensured prompt delivery to tables, maintaining high standards of accuracy and efficiency.
• Team Collaboration: Worked closely with the staff and other team members to mantain smooth restaurant operations during busy periods.
• Cash handling: Managed transactions, including processing payments and handling cash registers, ensuring accuracy in Daily Cash-outs
• Upselling: Contributing to increasing sales and customer engagement.
• Problem-Solving: Quickly resolved customer issues to maintain satisafaction and uphold the restaurant's reputation.
• Time Management: Managed multiple tables and prioritized tasks in a fast-paced enivorment, consistently meeting deadlines and exceeding expectations

Key Achivements:

Earned "Employee of the Month" 3 times for exceptional service and teamwork.

Played a pivotal role in increasing customer retention through personalized service and attention to detail.

• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Provided accurate change for cash transactions using a cash register system.
• Assisted other wait staff members in times of heavy customer traffic.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Responded to ad hoc cleaning duties at end of shift.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Data Collection: Conducted surveys and interviews over the phone to gather valuable data for market research projects.

•. Customer Engagement: Communicated with respondents in a clear and professional manner, ensuring high participation rates and accurate responses.
• Survey Administration: Followed structured scripts and guidelines to ensure consistency and reliability in data collection.
• Database Management: Recorded responses accurately into the system, maintaining confidentiality and adhering to data protection regulations.
• Problem Resolution: Addressed respondent queries or concerns regarding surveys to ensure a positive interaction and reliable data.
• Quality Control: Reviewed and verified collected data for accuracy and completeness before submission to supervisors.
• Team Collaboration: Coordinated with project teams to meet daily call and data collection targets.
• Performance Metrics: Consistently met or exceeded individual call quotas and quality assurance standards.

Key Achievements:
• Recognized for achieving the highest response rate over a project for 2 months in row.
• Contributed to the success of high-profile market research studies by collecting comprehensive and actionable data.
• Streamlined survey processes by suggesting improvements to scripts, increasing efficiency and respondent satisfaction.

• Floral Design: Conceptualized and created bespoke floral arrangements for weddings, corporate events, and private functions, ensuring alignment with client visions and event themes.
• Client Collaboration: Consulted with clients to understand their preferences, budgets, and requirements, providing tailored recommendations and creative solutions.
• Event Styling: Designed and styled floral installations, including centerpieces, arches, bouquets, and statement pieces, enhancing overall event aesthetics.