Summary
Overview
Work History
Education
Skills
Timeline
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Larisa Nelson

Loveland ,Colorado

Summary

Dedicated with a strong foundation in dependability, safety and customer service. Proven experience in developing personalized customer safety and maintaining high levels of motivation. Exceptional communication skills. Highly flexible and enthusiastic. Safety awareness and the ability to comprehend and retain information. As a flight attendant I am able to work well with others and as a crew member. Provide high quality of in-flight services with company standards to ensure a positive customer experience. Calm and collected. Able to solve problems in a timely fashion.

Overview

31
31
years of professional experience

Work History

Independent Contractor

Nosh Hospitality Personnel
03.2020 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Asset Management Leasing Professional

Foresight Asset Management
06.2024 - 08.2024
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.

Flight Attendant

United Airlines
08.2015 - 06.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Cross Utilized Agent/Lead

US Airways/American Airlines
10.2012 - 07.2015
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Ensured compliance with federal aviation regulations while performing security-related tasks at the airport terminal checkpoint.
  • Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.
  • Participated in ongoing training programs, staying current on industry best practices and regulatory requirements.
  • Facilitated positive customer experiences by proactively assisting passengers during irregular operations such as weather delays or technical issues affecting their flights.
  • Loading and unloaded customer luggage, airfreight, and company mail on and off aircraft.
  • Contributed to timely departures by coordinating pre-flight preparations with ground crew and airline staff.
  • Escorted passengers and special needs customers safely and courteously.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • CRO and GSC
  • Responsible for variety of customer service and ramp duties
  • Loading and unloading aircrafts

Larisa’s Flowers

Owner
03.2005 - 10.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Flight Attendant

American Airlines
12.1993 - 03.2002

Education

Associate Of Arts - Sociology

Santa Barbara City College
Santa Barbara, CA

Skills

  • Safety awareness and compliance
  • Workload Management
  • Exceptional communication skills
  • Dependability
  • Highly flexible and patient
  • Dedicated to caring for others
  • People oriented
  • Able to solve problem in a timely fashion

Timeline

Asset Management Leasing Professional

Foresight Asset Management
06.2024 - 08.2024

Independent Contractor

Nosh Hospitality Personnel
03.2020 - Current

Flight Attendant

United Airlines
08.2015 - 06.2023

Cross Utilized Agent/Lead

US Airways/American Airlines
10.2012 - 07.2015

Larisa’s Flowers

Owner
03.2005 - 10.2011

Flight Attendant

American Airlines
12.1993 - 03.2002

Associate Of Arts - Sociology

Santa Barbara City College

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Larisa Nelson