Summary
Overview
Work History
Education
Skills
Certification
Positives
Timeline
Generic

Larisa Smith

Midland,TX

Summary

Highly motivated individual looking to work with a great team and help the overall goals of employer. Qualified Public Safety Technician with solid background in providing technical support and troubleshooting for end-users. Successfully resolved wide range of software and hardware issues, enhancing user satisfaction and operational efficiency. Demonstrated proficiency in problem-solving and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

END USER SUPPORT SPECIALIST

CITY OF MIDLAND
08.2022 - Current
  • As an end user support specialist, I am a primary point of contact within IT for city users needing IT support
  • I respond to requests for services, provide information and coordinate support and resources as well as provide on-going end user support for city staff
  • This includes troubleshooting desktop hardware and software, performing hardware/software diagnostics to resolve computer and/or user account issues
  • Setting up and deploying workstations for oncoming staff and replacing any IT equipment when requested
  • Determines optimum installation and configurations
  • Adds after-market hardware to computers
  • Installs and supports products and services as requested
  • Develops workstation documentations, including inventory, of all installed hardware and software
  • Installs and maintains any devices purchased through Information Systems
  • Maintains on-going contact with users regarding their problems and issues until resolved
  • Monitors and supports production equipment
  • Helpdesk

HELPDESK COORDINATOR

PERMIAN BASIN MATERIALS
03.2021 - 05.2022
  • Overseeing helpdesk service requests and assigning technicians both in office and in field to assess IT issues
  • Worked with Active Directory, adding, editing users and security permissions groups
  • In charge of BYOD and company issued cell phones which included managing co-owned devices utilizing MDM portal (Mobile Device Management) through Verizon Wireless
  • Oversaw enrolling devices, building policies, and deploying applications to devices
  • Remote Desktop Support for end users with several systems including Lansweeper, Command Alkon, Great Plains , Integra Dispatch
  • Ubiquity equipment and portal control, assignment of IPs, adding machines to domain and user path profiling, physical computer workstation setup and administrator control over all deployed equipment
  • Data integrity of systems and end user training
  • Inventory and in charge of company acknowledgment forms of equipment intake

HELPDESK, TECH ASSISTANT

WEST TEXAS IT CONSULTING
10.2019 - 02.2021
  • Answer all incoming info desk emails, schedule sales appointments with executives
  • Assign helpdesk tickets to technicians, reception, over the phone computer and software assistance
  • Social media overseer for company
  • Place indeed ads for new hires (HR)
  • And more

HUMAN RESOURCES ASSISTANT

BLACKLINE ENERGY SERVICES
05.2019 - 09.2019
  • Running background and Motor Vehicle Reports on all employees and new hires, updating employee files including but not limited to: Health Benefit enrollment, Payroll Deductions, Corrective Actions, I-9s, W4s / 1090s / DOT regulations, Drug and Alcohol tests, Surveys, Pay Changes, PTO requests, Terminations, etc.
  • Assistance with Orientation set-up and document collection every week for new hires
  • Contacting previous employers of new hires for DOT history reports
  • Inputting OAG child support notifications into OAG system as well as our system
  • Creating reports on active employees, terminated employees and employees receiving Truck pay and operating company vehicle
  • Scanning thousands of employee files into our computer system and organizing all files
  • I worked with Vista, Good Hire, Advantage Payroll, State of TX OAG employer portal website as well as handled DOT forms and requests for history checks to follow up per standard DOT regulations
  • I assisted with front desk and held reception when needed

BRANCH ADMINISTRATOR

GRAYBAR ELECTRIC COMPANY INC
02.2018 - 10.2018
  • Assisted the Manager of Customer Service and other department heads with overload duties, receiving and paying invoices (Open Invoice)
  • Kept all transaction request reports with receipts of company expenses balancing the statement monthly along with a generated report to corporate
  • Accounts receivable and payable (Open Invoice) for many client accounts and SAP for vendors
  • Evaluating daily production on deliveries drivers made and reporting to the corporate district
  • Overseeing 3rd party Hotshot companies' invoices and payments
  • Generating reports on the drivers' fuel receipts also turned into corporate monthly
  • Turned in all timesheets for temporary employees to appropriate agency weekly
  • In charge of organizing and upkeep of office files including office equipment
  • Monitoring safety regulations were always in compliance with OSHA standards, mainly first aid kits, fire extinguishers, eyewash station and proper attire was worn in warehouse
  • Inventory of warehouse supplies and office supplies for entire Odessa branch, ordering supplies when needed
  • Setting up job accounts for inside and outside sales representatives
  • Quality control assistance for inventory of warehouse and counter material
  • Answering all calls and routing them appropriately
  • Collecting Proof of Deliveries as requested by customer or CSRs
  • Keeping track of all company trucks and trailers registration and titles as well as maintenance as needed
  • Assisted with staff meeting presentations including departments production, revenue, losses and gains, budgets, goals, company expenses as well as addressing any other topic of concern

Education

Bachelor's - Criminal Justice, Psychology

UTPB
Odessa, TX
12.2016

ASSOCIATES DEGREE - General Studies

ODESSA COLLEGE
Odessa, TX
01.2013

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Remote Support
  • Helpdesk
  • Remote Technical Support
  • Software Installation
  • Network Troubleshooting
  • Hardware knowledge
  • Software Knowledge
  • System Administration
  • Excellent Communication
  • Teamwork and Collaboration
  • Customer Service

Certification

  • CompTIA A+ Certified, 08/01/23
  • State of Texas Notary, 02/01/20
  • CJIS Certified

Positives

  • Goal oriented. Strive to master my assignments
  • Organized and establish priorities
  • Planning and foreseeing to meet deadlines
  • I believe communication is key to a successful work environment and project fruition
  • I take initiative wherever I see fit
  • Reliable, Hard worker, take pride in my tasks
  • I prefer to be in tune with the purpose and goals of my employer and contribute however I can towards them
  • I am friendly and family oriented
  • Creative, solution based, positive thinker

Timeline

END USER SUPPORT SPECIALIST

CITY OF MIDLAND
08.2022 - Current

HELPDESK COORDINATOR

PERMIAN BASIN MATERIALS
03.2021 - 05.2022

HELPDESK, TECH ASSISTANT

WEST TEXAS IT CONSULTING
10.2019 - 02.2021

HUMAN RESOURCES ASSISTANT

BLACKLINE ENERGY SERVICES
05.2019 - 09.2019

BRANCH ADMINISTRATOR

GRAYBAR ELECTRIC COMPANY INC
02.2018 - 10.2018

Bachelor's - Criminal Justice, Psychology

UTPB

ASSOCIATES DEGREE - General Studies

ODESSA COLLEGE

Similar Profiles

CREATE PROFILE
Larisa Smith