LaRisha Perry
Arlington,TX
Summary
Attentive Claims Adjuster with excellent customer service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and assist with customer needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRN Certified Nursing Assistant
New Heights Home Healthcare
06.2019 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented care actions by completing records and logs in medical software system.
Property Claims Adjuster
Qa Claims
07.2023 - 09.2023
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Performed 42 field investigations of damaged properties every month.
- Developed effective techniques to mitigate losses.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Used Rope and Harness to access steep roofs.
- Used Xactimate to compile estimates for personal property and structure damage.
Property Claims Adjuster
Renfroe
04.2023 - 06.2023
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Maintained claims data in Xacimate systems.
Property Claims Adjuster
Qa Claims
02.2023 - 04.2023
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Worked over 100 property claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Collections Rep II
Exeter Finance
07.2022 - 02.2023
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
- Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Increased team productivity by providing training and support on best practices in debt recovery strategies.
PRN Certified Nursing Assistant
Nursecore
09.2022 - 01.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objective.
- Worked for different facilities in DFW
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Loan Servicing Representative
Innovate Auto Loan Services
01.2021 - 06.2022
- Inbound/Outbound calls
- Analyzed delinquent accounts
- Reinstated Repossessed vehicles and negotiate payments with delinquent customers
- Updated status code changes
- Provided customers general account information, Process weekly payments
- Knowledge of FDCPA regulations
- Assisted in training new hire employees
- Handled call escalations and complaints
- Verified credit histories, personal references and employment backgrounds for each applicant
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms
- Handled 200 outbound and inbound calls daily with goal of collecting owed debt
Assistant Manager
Quiktrip Corporation
01.2016 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Set up new sales displays each week with fresh merchandise
- Checked personal identifications during alcohol and tobacco sales
- Met customer service goals and exceeded customer expectations
- Developed and managed relationships with customers to increase customer loyalty
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
CNA
Keller Oaks Nursing And Rehabilitation
06.2019 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Cashier
McDonald's
06.2015 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Accounting And Business Management
Tarrant County College District
Fort Worth, TX06.2020
High School Diploma -
Arlington High School
Arlington, TX05.2016
Skills
- DATA ENTRY (4 yrs)
- Microsoft office, Excel (4yrs)
- Customer Accounts Management
- 45 WPM typing speed
- Independent worker
- Customer Service
- Database Management
- Xactimate
Certification
- CNA - Certified Nurse Assistant -NA0060044933
- BLS Certified
- Texas All Lines Adjuster - License #2939746
- Proficient in Xactimate X1
- Proficient in Audatex/CC/Mitchell
- Xactimate Level 1 Certified
- NACM expert
- Licensed in states of MS, KY, LA, MI, GA, TX, FL
State Farm Auto and Property Certified Alias VAE558
Timeline
Property Claims Adjuster
Qa Claims
07.2023 - 09.2023
Property Claims Adjuster
Renfroe
04.2023 - 06.2023
Property Claims Adjuster
Qa Claims
02.2023 - 04.2023
PRN Certified Nursing Assistant
Nursecore
09.2022 - 01.2023
Collections Rep II
Exeter Finance
07.2022 - 02.2023
Loan Servicing Representative
Innovate Auto Loan Services
01.2021 - 06.2022
PRN Certified Nursing Assistant
New Heights Home Healthcare
06.2019 - Current
CNA
Keller Oaks Nursing And Rehabilitation
06.2019 - 06.2020
Assistant Manager
Quiktrip Corporation
01.2016 - 12.2020
Cashier
McDonald's
06.2015 - 01.2016
Associate of Arts - Accounting And Business Management
Tarrant County College District
High School Diploma -
Arlington High School