Larissa Amarillas
Tolleson,AZ
Summary
As professional advisor, deeply committed to delivering actionable insights and fostering collaborative environments. Extensive experience in strategic planning and conflict resolution ensures impactful contributions to team success. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.
Overview
9
9
years of professional experience
Work History
Backline Core Advisor
DHL Express
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
- Supported The Key accounts team with proactive traces for Baker Hughes during a cross training support/opportunity. Monitoring for in transit to ensure all shipments updated for Key Account Customer.
- Assisted the new hire class by answering any questions that they had while working files.
Leasing Consultant
IDM Companies
10.2023 - 03.2024
- Prepared and maintained accurate and complete tenant records.
- Developed and maintained a tenant retention program. Developed and maintained a database of rental units. Managed and monitored security deposit accounts. Assisted in the preparation of financial statements and reports.
- Coordinated maintenance and repairs to rental units. Developed and implemented marketing strategies to promote rental units.
- Coordinated tenant evictions in accordance with applicable laws.
- Established and maintained positive relationships with local government agencies.
- Established and maintained positive customer relations with tenants.
- Developed and implemented policies and procedures related to leasing operations.
- Assisted in the preparation of all legal documents related to leasing.
- Resolved tenant complaints and disputes in a timely and professional manner.
Residential Customer Service Representative
SMS Assist
04.2022 - 09.2023
- Received numerous customer service awards with respect to quality and accuracy, high turnover rates, and increased customer renewals.
- solved grievances and complaints by collaborating residents
- Met all commitments to customers ensuring work orders were completed.
- Supported personal needs of residents dealing with diverse conditions.
- Contacted vendors,SME's, and property management to get assistance on approvals and setting up resident visits.
DHL-Research Specialist
DHL Express
04.2017 - 05.2021
- Resolved concerns with products or services to help with retention and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Created spreadsheets using microsoft Excel for daily,weekly and monthly reporting.
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Call Center Supervisor
Adecco
09.2015 - 01.2016
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email Research required information using available resources
- Manage and resolve customer complaints
- Provide customer with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Create call reports
Education
High School Diploma -
Tolleson Union High School
05.2015
Skills
- Customer Service
- Problem Solving
- Time Management
- Proficient with Microsoft Word
- Proficient with PowerPoint
- Proficient with Excel
- Proficient with Internet Explorer
- Ability to work in a team
- Demonstrates dependability
- Excelling organization skills
- Team collaboration skills
Timeline
Backline Core Advisor
DHL Express
08.2024 - Current
Leasing Consultant
IDM Companies
10.2023 - 03.2024
Residential Customer Service Representative
SMS Assist
04.2022 - 09.2023
DHL-Research Specialist
DHL Express
04.2017 - 05.2021
Call Center Supervisor
Adecco
09.2015 - 01.2016
High School Diploma -
Tolleson Union High School
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