Larissa Berkstresser
Indianapolis,IN
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
14
14
years of professional experience
Work History
Cashier
Bullocks Inc.
Truth or Consequences, NM
08.2016 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
Hostess
Dennys Corp
09.2015 - 06.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Backed up servers by checking on tables and retrieving items for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
Spa Attendant
La Paloma LLC.
08.2014 - 06.2015
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Stocked facility with robes and towels to prepare guests for massages, and facials.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Greeted guests and escorted to correct treatment rooms.
- Monitored temperatures of Hot Spring pools to maintain comfortable water temperatures along with cleaning any debris from pools.
Licensed Massage Therapist
Agape Chiropractic
06.2014 - 09.2014
- Booked appointments, answered phones, greeted clients, and handled payments.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Educated clients on benefits of massage therapy and importance of self-care.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Administered Swedish, deep tissue and sports massage techniques.
- Collaborated with other healthcare professionals to develop treatment plans.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Analyzed postural assessments and range of motion.
Cashier, Drive Thru Cashier, Shift Manager
Blake's Lotaburger LLC
05.2013 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
Spa Attendant
Sierra Grande Lodge
03.2014 - 05.2014
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Greeted guests and escorted to correct treatment rooms.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Clean and monitor temperatures of Hot Spring pools to maintain comfortable water temperatures.
Lifeguard
Sierra County Municipal Pool
05.2011 - 08.2012
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Recorded daily activity logs and incident reports for tracking purposes.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Graphic Designer
Youth One Stop Shop
08.2009 - 01.2010
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Designed creative digital displays used in online advertising for local businesses.
- Completed final touches for projects before rollout.
- Edited and enhanced existing artwork and graphics.
- Utilized Adobe Photoshop and Microsoft Office Suite to develop creative designs.
Education
Licensed Massage Therapist - Massage Therapy
Massage Therapy Training Institute
Las Cruces, NM09.2011
High School Diploma -
Hot Springs High School
Truth Or Consequences05.2010
Skills
- Returns Processing
- Cash Handling
- Cash Register Operation
- ID Verification
- Customer Service
- Refunds and Exchanges
- Cleaning and Sanitizing
- Liquor Law Compliance
- Basic Math Competence
- Patience and Empathy
- Attention to Detail
- Product Location
Additional Information
Certified First Aid, CPR, and AED, Trained in New Mexico.
Timeline
Cashier
Bullocks Inc.
08.2016 - 11.2023
Hostess
Dennys Corp
09.2015 - 06.2016
Spa Attendant
La Paloma LLC.
08.2014 - 06.2015
Licensed Massage Therapist
Agape Chiropractic
06.2014 - 09.2014
Spa Attendant
Sierra Grande Lodge
03.2014 - 05.2014
Cashier, Drive Thru Cashier, Shift Manager
Blake's Lotaburger LLC
05.2013 - 06.2014
Lifeguard
Sierra County Municipal Pool
05.2011 - 08.2012
Graphic Designer
Youth One Stop Shop
08.2009 - 01.2010
Licensed Massage Therapist - Massage Therapy
Massage Therapy Training Institute
High School Diploma -
Hot Springs High School
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