Larissa Bittencourt

•Managing 5+ offices of Booking.com, maintaining all day to day business operations while assisting with larger projects such as office renovations, global safety and security measures, and coordinating regional events.

•Serve as a finance expert and administers financial procedures including invoice management, credit card reconciliation, supplier relations, and payment processes.

•Managed the decommissioning of two office locations – working with various stakeholders, including vendors, real estate team & property management to ensure a smooth closing efficiently and seamlessly.

•Developed a professional relationship with all team leader and management roles to ensure support is up to the needed level and pro-activity to expected changes is facilitated; directed multiple employee trainings for new hires by presenting on technical procedures and policies.

• Developed and drove H&S process to ensure compliance to local regulations and company standards is maintained, including maintaining a work relationship with HR and work councils (if any) to guarantee compliance.

• Work with leadership to roll-out company initiatives (e.g. Wellness Week, Pride Day, Women's Day, etc.)

• Built and maintained strong relationships with internal and external stakeholders to understand project scope, goals, budgets, and milestones to effectively plan project lifecycles.

Processing inbound leads and registrations through high volume of outbound calls.

• Introduce initiatives to scale the onboarding process through targeted email campaigns across Oceania.

• Provide exceptional business support within new partnerships to increase retention and cultivate long

lasting relationships while meeting or exceeding sales goals and performance.

• Conduct training seminars for various accommodation partners using customized selling strategies and

best practices.

• Led initiative to scale onboarding process by developing a plan to fast track properties and changed

onboarding SLA from two weeks to one.

• Led and directed performance campaign targeting 2,500 partners to adopt "Genius" performance

product; campaign proved to be successful with a 15% adoption rate when compared to similar

campaigns.

• Project Management across multiple topics such as Global Chains, Payments, New Partnerships and

Verification while collaborating with key stakeholders across the NorAm and EMEA regions.

• Directed multiple employee trainings for new hires by presenting on technical procedures and policies.

• Consistently earned Exceeds Expectations in performance reviews due to excelling in quarterly set

targets and KPIs.

Real Classic Hotel Aracaju, Brazil
• Mastered the reservations tools on travel sales platforms such as Booking.com, Expedia and Decolar.com to monitor monthly occupancy, guaranteeing that contracted blocks were sold to capacity - providing over $800,000 in hotel room reservations annually.
• Supervised more than 100 group reservations annually and ensured guests received excellent customer service.
• Hosted the Pan-American Gymnastics Championship with participants from over 19 countries and more than 400 professional athletes.

• Managed daily hotel operations, including reception, housekeeping, reservation booking, retail shops, restaurants and facilities maintenance.
• Researched and implemented strategies to minimize water and food waste, reducing water consumption by 10% and discarded food by 70%.
• Created and implemented bilingual travel guides with translation keys, in-room services and menus to assist international guests