Larissa Boatwright

• Exceeded individual sales goals by fostering relationships with clients and recommending product based on their individual needs.
• Onboarded and mentored new hires in procedures, compliance standards, and performance strategies. While also leading daily huddles, observation coaching, and providing on-sight coaching to team members.
• Educating clients on the latest digital services through utilizing co-browse.
• Extensive knowledge of traditional, in-store, and digital branches.
• Provided leadership, support, and knowledge for understaffed branches while demonstrating the ability to think and adapt quickly based on the unpredictable needs of the branch.
Established relationships and collaborated closely with wealth, small business, and mortgage partners to create a holistic One Bank experience for clients.
• Developed and implemented customized strategies to meet client needs to drive branch revenue and customer retention.
• Collaborated with clients to develop action plans to address specific challenges, objectives, and needs.

• Coached and developed store associates through formal and informal interactions through teaching sale techniques for a luxury brand.
• Mentored the team on effective upselling and cross-selling techniques.
• Recruited, interviewed and hired individuals demonstrating passion, dedication and a willingness to learn.
• Handled scheduling for store shifts to achieve adequate staffing for everyday and holiday seasons.

• Ranked #1 in sales for the 2017 fiscal year for the store.
• Fostered relationships with clients and grew my book of business to over 100 clients resulting in $40,000+ in sales a month.
• Drove sales through suggestive selling and by promoting add-on purchases.

• Promoted after 5 months of working for company.
• Strong emphasis on guest service, product and visual presentation
• Drove business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, and continuous coaching on and off sales floor

• Ranked #3 in first month of working in a high volume luxury brand
• Ranked #4 in sales for the 2016 fiscal year after just working for 6 months
• Ranked #6 in my district with highest percentage over sales goal in December 2016