Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larissa Borror

Chicago,IL

Summary

Educated Gallery Assistant with 3 years of art industry experience combined with Bachelor of Fine Arts in Illustration. Skillful supporting operations for both public and private events. Successful organizing Exhibits and pop up events.

Overview

8
8
years of professional experience

Work History

Full Time Shipping Manger and Gallery Assistant

Rotofugi
Chicago, United States
05.2018 - Current
  • Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
  • Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
  • Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
  • Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
  • Maintained safety and accuracy of shipments of works of art and curated collections.
  • Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
  • Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
  • Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
  • Moved and handled various types of artwork with exceptional care, following all requirements.
  • Received, photographed, cataloged, researched and prepared artwork for display for various exhibits.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Packed and labeled boxes with maximum efficiency.
  • Assisted staff in shipping processes such as proper handling and storage.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Created attractive displays to promote items.
  • Developed creative design for print materials, brochures, banners and signs.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Customer Service Associate

Trader Joe's
Chicago, United States
08.2019 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Recommended products to customers to drive sales.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.

Computer Lab Assistant

Columbia College Chicago
Chicago, United States
08.2016 - 05.2018
  • Supported all computer lab operations.
  • Provided instruction to all lab users on proper use of all equipment.
  • Handled lab equipment, cleaned keyboards, monitors and disk drives.
  • Configured hardware, devices and software to set up work stations for employees.
  • Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Answered phone calls and routed callers to appropriate personnel.
  • Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
  • Greeted customers and guests warmly and offered immediate assistance.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Managed supplies, processed new orders and maintained inventory organization for team.
  • Collected information for staff and entered into computer system.
  • Offered quality clerical support to department personnel.
  • Performed general housekeeping and cleaning tasks.
  • Applied artistic and illustrative techniques to print, electronic and [Type] media.

Education

Bachelor of Arts - Illustration

Columbia College Chicago
Chicago, IL
05.2018

Skills

  • Office Supplies and Inventory
  • Cash Register Operations
  • Customer Engagement
  • Customer Experience
  • Store Merchandising
  • Closing Procedures
  • Art Gallery Management
  • Preparing Exhibits
  • International Shipments
  • Order Checking
  • Charge Calculation
  • Shipping and Receiving
  • Self-Motivated and Independent
  • Workflow Planning

Timeline

Customer Service Associate

Trader Joe's
08.2019 - 06.2021

Full Time Shipping Manger and Gallery Assistant

Rotofugi
05.2018 - Current

Computer Lab Assistant

Columbia College Chicago
08.2016 - 05.2018

Bachelor of Arts - Illustration

Columbia College Chicago

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Larissa Borror