Larissa Campos
Von Ormy
Summary
Dependable and Hardworking individual with strong interpersonal skills and a positive attitude. Experienced in handling responsibilities efficiently and working well in team environments. Seeking an opportunity to grow and contribute to a company's success.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
TJ Maxx Distribution Center
San Antonio
11.2022 - 08.2024
- Maintained accurate inventory records, ensuring efficient stock management through warehouse management systems.
- Followed safety protocols to maintain a secure working environment.
- Collaborated with team members to consistently achieve daily operational goals, enhancing overall team performance.
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
- Identified and resolved discrepancies between physical count and computer data, improving inventory accuracy.
Customer Service Representative
Conduent Call Center
San Antonio
04.2021 - 11.2022
- Assisted customers with inquiries and issues via phone and chat.
- Resolved complaints efficiently while maintaining a positive demeanor.
- Documented customer feedback for service improvement initiatives.
- Handled high volume calls while ensuring quality of service remained high.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Stocker/Cashier
Walmart
San Antonio
06.2018 - 03.2021
- Stocked shelves with merchandise to maintain store organization and accessibility.
- Guided customers in locating products, improving overall shopping experience.
- Collaborated with team members to ensure inventory accuracy and availability.
- Verified product expiration dates to maintain quality and ensure customer satisfaction.
- Restocked displays regularly to promote seasonal items and sales events.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Handled returns efficiently and accurately, adhering to company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Crew Trainer
Mcdonalds
San Antonio
01.2016 - 05.2018
- Trained new crew members on operational procedures and customer service standards, ensuring a smooth onboarding experience.
- Ensured compliance with food safety regulations and cleanliness protocols, contributing to a safe dining environment.
- Monitored and enforced food safety and sanitation protocols, minimizing risk of germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
High School Diploma -
Lufkin High School
Lufkin, TX05-2017
Skills
- Attention to detail
- Multitasking ability
- Problem solving
- Customer service
- Professional demeanor
- Active listening
- Client greeting
- Multi-line telephone systems
- Typing speed
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Warehouse Worker
TJ Maxx Distribution Center
11.2022 - 08.2024
Customer Service Representative
Conduent Call Center
04.2021 - 11.2022
Stocker/Cashier
Walmart
06.2018 - 03.2021
Crew Trainer
Mcdonalds
01.2016 - 05.2018
High School Diploma -
Lufkin High School