Summary
Overview
Work History
Education
Skills
Timeline
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Larissa Craig

Southgate,MI

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Pet Supplies Plus
Woodhaven, MI
11.2023 - Current
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Investigated accidents or incidents occurring during shift hours.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assisted customers with product selection when needed.
  • Monitored staff performance to ensure quality standards were met.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Associate

Mjrtheatres
Southgate, MI
04.2023 - 07.2023
  • Managed crowd control during peak times to maintain orderliness in the facility.
  • Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
  • Ensured all areas of the theater were clean and presentable according to company standards.
  • Prepared concession stands by restocking food items, beverages, condiments.
  • Assisted with set-up for private screenings or events held at the theater.
  • Trained new cast members on procedures, policies, and safety regulations.
  • Maintained an up-to-date knowledge of current movie releases and showtimes.

Cashier

Pet Supplies Plus
Southgate, MI
12.2021 - 04.2023
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Southgate Anderson High School
Southgate, MI
06-2023

Skills

  • Attendance oversight
  • Safety reviews
  • Labor and food cost control
  • Shift reporting
  • Continuous improvement
  • Training and mentoring
  • Staff management
  • Cash handling expertise
  • Customer-oriented
  • Staff motivation

Timeline

Shift Supervisor

Pet Supplies Plus
11.2023 - Current

Associate

Mjrtheatres
04.2023 - 07.2023

Cashier

Pet Supplies Plus
12.2021 - 04.2023

High School Diploma -

Southgate Anderson High School

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Larissa Craig