Summary
Overview
Work History
Education
Skills
Timeline
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La Rissa Espinoza

St. Albans,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Associate Clinical Scheduling Coordinator

UnitedHealthGroup-Optum
New York
06.2022 - Current
  • Assisted on special campaigns based on the companies needs for ensuring the right amount of member outreach
  • Focused on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provided appropriate responses to the caller
  • Completed the documentations necessary to track provider issues and facilitate the reporting of over trends
  • Placed high volume outbound calls to valued members of health plans scheduling in-home wellness visits
  • Coordinated with supervisor as part of the leadership team to drive metrics and maintain tier one performance
  • Data entry, validating member demographic information and obtaining additional member data via specific plan scripting
  • Creating and leading team meetings and administrative huddle agendas to achieve performance metrics related to operational processes and standards.

Legal Assistant

Cheveen, Keely & Hatzis, ESQS
New York
06.2021 - 06.2022
  • Daily processing of legal documents via send pro to mail out important documents to defendants, plaintiffs & the courts such as priority, certified, overnight & r.r.r based on importance
  • Uploading court documents on behalf of attorneys into the NYSEF court system to support ongoing trials such as filing motions, demand for jury, stipulations & correspondence to judge
  • Keeping logs & calendaring monthly trials, communicating with legal assistants to develop written documents based on daily records
  • Responsible for modifying & obtaining legal information in docket in support of attorneys with assigned cases both Civil and Supreme cases
  • Responsible for submitting payments using the company card & writing checks for court documents that require mandatory payments to be processed
  • Prepping appeal docs and motions accompanied by exhibits with return dates for upcoming trials & proofreading for redactions.

Assistant Store Manager

Forever 21
New York
09.2019 - 05.2021
  • Manage overall sales performance, develop and implement in-store strategies to negate competitor's efforts
  • Manage inventory & shrinkage levels, targeted variable expenses, financial performance & strategic action plans
  • Manage new store openings, remodels and closings and assist in recruitment, interviews and hires partners
  • Assist to organize weekly & quarterly meetings, travel days, area sales goals and new hire training
  • Manage, lead and develop the team to meet organizational value, mission, vision and preserve culture
  • Deliver excellent customer service and addressed customer inquiries and resolved complaints
  • Drive sales and reach daily sales goals such as educating associates about metrics.

Education

Regents High School Diploma -

Skills

  • Teamwork and Collaboration
  • Data Entry
  • Time Management Skills
  • Effective Multitasking
  • Customer Service and Support
  • Administrative Support
  • Problem-Solving
  • Project Management
  • Strategic Planning
  • Mentoring and Coaching

Timeline

Associate Clinical Scheduling Coordinator

UnitedHealthGroup-Optum
06.2022 - Current

Legal Assistant

Cheveen, Keely & Hatzis, ESQS
06.2021 - 06.2022

Assistant Store Manager

Forever 21
09.2019 - 05.2021

Regents High School Diploma -

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La Rissa Espinoza