Larissa Flores
Pomona,CA
Summary
Dedicated and personable Guest Advocate with a proven track record of delivering exceptional customer experiences. Adept at building strong rapport with guests, resolving inquiries, and ensuring their needs are met. Expert in navigating complex situations with empathy and professionalism. Skilled in active listening and effective communication to understand and address guest concerns. Proficient in utilizing various customer service tools and systems to provide timely and accurate solutions. Committed to maintaining a positive, welcoming environment to enhance guest satisfaction and loyalty. Ready to contribute my passion for hospitality and problem-solving to create a memorable guest experience
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bed Bath & Beyond
Chico, CA
10.2022 - 03.2023
- Recommended, selected and located merchandise based on customer desires.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Guest Advocate
Target
10.2021 - 01.2022
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Greeted walk-in and phone guests, determining interests and needs.
- Arranged special accommodations for guests to enhance visitor experiences.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
Retail Sales Associate
Vans
10.2021 - 12.2021
- Provided exceptional customer service by actively engaging with customers, understanding their preferences, and recommending suitable Vans products.
- Demonstrated in-depth product knowledge of Vans footwear, apparel, and accessories, effectively explaining product features and benefits.
- Successfully achieved and exceeded monthly sales targets, consistently contributing to the store's revenue growth.
- Utilized strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Skillfully operated the point-of-sale (POS) system to process transactions, handle cash, and maintain accurate inventory records.
- Collaborated with team members to ensure the store's visual merchandising was attractive, organized, and aligned with brand standards.
- Contributed to inventory management by monitoring stock levels, conducting regular replenishment, and highlighting popular products for restocking.
Retail Sales Associate
Vans Outlet
11.2020 - 10.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
Education
Bachelor of Science - Animal Science, Pre-Veterinary Science
California State Polytechnic University, Pomona
Pomona, CA12.2024
High School Diploma -
Victor Valley High School
Victorville, CA05.2020
Skills
- Customer Service: Providing exceptional service to guests and customers, addressing inquiries, resolving issues, and ensuring satisfaction
- Communication: Effectively conveying information, actively listening, and adapting communication style to cater to different customer needs
- Empathy: Demonstrating understanding and compassion when dealing with customer and guest concerns
- Problem-Solving: Analyzing situations, identifying challenges, and finding creative solutions to meet customer needs
- Product Knowledge: Having a deep understanding of products and services to provide accurate recommendations and information
- Adaptable and Flexible
Certification
- Stocker/Backgrounder , Beef Quality Assurance Program - 2022
- Feedyard, Beef Quality Assurance Program - 2022
- Cow/Calf, Beef Quality Assurance Program - 2022
Affiliations
- Member, California State Polytechnic University, Pomona, Pre-Vet Club ( Aug 2023 - present)
Volunteer Experience
Breeder's Cup
San Anita Park, Arcadia, CA (Nov 2023)
- Gate Checking
Timeline
Retail Sales Associate
Bed Bath & Beyond
10.2022 - 03.2023
Guest Advocate
Target
10.2021 - 01.2022
Retail Sales Associate
Vans
10.2021 - 12.2021
Retail Sales Associate
Vans Outlet
11.2020 - 10.2021
Bachelor of Science - Animal Science, Pre-Veterinary Science
California State Polytechnic University, Pomona
High School Diploma -
Victor Valley High School