Larissa Guerra
San Antonio
Summary
Esteemed professional with over five years of experience in academic institutions, offering expertise in administrative support and a strong commitment to delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Assistant
University of Texas at San Antonio
San Antonio
11.2022 - Current
- Manage departmental email inboxes and voicemail systems, ensuring responses are provided within 24 to 48 hours.
- Supervise student employees by overseeing schedules, delegating tasks, and monitoring timesheet submissions.
- Facilitate all hiring-related processes for new, continuing, and separating student workers.
- Serve as a departmental representative during orientations and various campus events.
- Coordinate logistics for staff meetings, team-building events, and individual check-ins.
- Provide assistance with parking permit transactions and process visitor permit requests.
- Review and respond to first-level parking citation appeals and prepare documentation for second-level appeal submissions.
- Issue UTSA identification cards to students, faculty, and staff in accordance with university procedures.
- Evaluate and process student meal plan cancellation requests.
- Contribute to periodic departmental projects and assist with the preparation of reports.
- Answer and direct incoming phone calls with professionalism and efficienc
Administrative Assistant - Associate
UT Health San Antonio
San Antonio
08.2021 - 09.2022
- Managed multi-line telephone system, directing inquiries and routing calls to appropriate parties.
- Administered vendor payment processes and prepared requisitions for blanket purchase orders in compliance with institutional procurement policies.
- Provided comprehensive support for departmental events, including coordination of professional headshot sessions, and employee recognition ceremonies.
- Facilitated the reservation and scheduling of meeting and event spaces for faculty, staff, and students.
- Assisted with patient coordination and provided coverage in clinic operations.
- Maintained office records, managed mail distribution, and monitored supply inventory.
- Supported faculty by preparing spreadsheets, documents, and other instructional materials as requested.
- Conducted the department’s annual technology equipment inventory, ensuring accurate documentation and asset tracking.
Temporary Seasonal Associate
Children's Place
San Antonio
12.2020 - 01.2021
- Provided courteous customer service by greeting clients and assisting with product selection and purchases.
- Managed merchandise displays and processed incoming inventory.
- Operated point-of-sale systems and actively promoted store credit services to enhance customer engagement.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Texas at San Antonio
San Antonio, TX05.2021
High school or equivalent -
San Benito High School
San Benito, TX05.2017
Skills
- Customer Service
- Time Management
- Leadership
- Event Planning
- Data Entry
Timeline
Lead Customer Service Assistant
University of Texas at San Antonio
11.2022 - Current
Administrative Assistant - Associate
UT Health San Antonio
08.2021 - 09.2022
Temporary Seasonal Associate
Children's Place
12.2020 - 01.2021
Bachelor of Arts - Interdisciplinary Studies
University of Texas at San Antonio
High school or equivalent -
San Benito High School
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