Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Larissa Haynie

Carrollton,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
years of professional experience

Work History

Ga. Arms Inc.

Showroom Manager
03.2015 - 01.2021

Job overview

  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in Sales both in the showroom as well as over the phone. Assisted my sales team when needed to complete online orders to be shipped or over the phone shipping orders. Maintaining personal sales goals as well as a team goal to be achieved.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Customer satisfaction is the core value instilled in this company that truly sets them apart from any and all competitors. Assisting with any returns to make sure the customer feels valued and becomes life long. Returns though occasional were an opportunity for myself to teach the sales team how to put our customers first without actually losing the sale and or profits. Rather then give back the money it was my chance to try and find a product better suited for the customers needs often leading to the customer actually leaving having spent more money when they came to get compensated for their returned item. I never pass up an opportunity to teach my team the art of sales and how a situation such as a return can lead to an upsell making them more money, meaning more commissions!!!
  • Drove employee engagement and guest experience through coaching, training and development.
  • Established team priorities, maintained schedules and monitored performance.
  • Generated personal sales to meet or exceed established sales goals. There were always expectations of a separate goal for myself as well as making sure my team reached their individual goals. I was always willing to do anything to achieve the team goal so we could be stronger and achieve more personally with the feeling of satisfaction knowing commission checks were earned yet again!!
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Provided prompt, courteous service to every individual entering showroom.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Kept showroom expenses appropriate and reasonable to drive operational efficiency. Created my own budget to stay under even though I was given free reign to get anything I needed to help with and or make the showroom more appealing and or easier for customers to navigate.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Launched quality assurance practices for each phase of development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Protech Automotive & Tire

Manager
05.2011 - 01.2018

Job overview

  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed small sales team of 4 individuals that successfully took minimum of 35 phone orders as well as 30 online orders all while handling walk in crowds everyday with minimum of 250-300 persons in the shop at our peak of histeria and panic created after covid. Myself and my entire team were working nonstop without a moments break usually to ensure the core values that had launched this family owned once small now billion dollar company into 3rd largest manufacturer worldwide that was achieved might I add while I was over sales. OUR sales team was in charge of handling every aspect of order taking start to finish, meaning that we answered phones, took orders, entered orders into our computer so they may be ready for shipping department to pull, box and label. We all worked nonstop to ensure integrity wasn't neglected. WE ushered in the most profitable era the now billion dollar company had ever seen, we got to be a part of that!! As the company grew and expanded obviously more employees had to be vetted and hired by myself for this once small family owned 1000sqft showroom open to the public just as the need for more employees arised so did the need for expansion.The showroom had to be tripled in size to fit the need of this now huge customer following that had to be given very specific and yet necessary open/close times. For a showroom that once was available for customers to walk in anytime we were open as well as policies in place that I myself ushered in limiting the new but loyal customers to 500 rounds of each product with limits of 4 products so that everyone was able to shop with us in this scary time rather then a few buying out all we had. My limits were met with a lot of upset customers but in the long run my business plan expanded us to a sustainable business motto still in play now.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Communicated clearly with employees, suppliers and to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed and motivated employees to be productive and engaged in work.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.I always went over my budget and anywhere I had extra money I saved throughout the month , I used those funds to reward the employees on their hard work for that month. I once was able to send an employee and her husband on a fabulous trip to the bahamas all from money I saved by switching vendors and instead of hiring outside help if I needed a shift filled I did the job myself creating a chance to bond with the employees as well as save the owner money for hiring another individual for the day. I tried to come up with incentives for the employees in order to make it a more fun and desirable place to work where the company rewarded high sales and good moral and ethical employees promoting a positive image of the company.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Accomplished multiple tasks within established time frames.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • I also did our payroll using quick books as well as reconciling our bank statements and preparing employee documents for tax purposes. I paid all utilities as well as vendors, made all deposits while keeping rigorous accounts of the going in and coming out of every cent made.

Zales The Diamond Store

Sales Associate
05.2008 - 03.2009

Job overview

  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Presented professional image consistent with company's brand values.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.
  • Recorded accurate and efficient records in customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Consulted with businesses to supply accurate product and service information.
  • Maintained current knowledge of evolving changes in marketplace.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built diverse and consistent sales portfolio.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

ATCO International Inc.
Villa Rica, GA

Account Representative
Apr2001 - Feb2003 (1 education.year_Label & 10 education.months_Label)

Job overview

  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contacted customers to assess satisfaction and current needs.
  • Built diverse and consistent sales portfolio.
  • Supported customer satisfaction through regular follow-up and communication.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Processed client payments and updated accounts.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Achieved or exceeded company-defined sales quotas.
  • Researched and recommended new products to meet customer needs.
  • Negotiated contracts and agreements with clients to achieve favorable terms.
  • Quoted prices, credit terms and other bid specifications.
  • Contributed to team objectives in fast-paced environment.
  • Kept detailed records of daily activities through online customer database.
  • Presented professional image consistent with company's brand values.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with other departments to address customer needs and service requests.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Implemented customized account plans to meet individual client needs.
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of customer interactions for optimal traceability.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.

Education

West Central Technical College
Waco, GA

Associate of Arts from Business Administration And Management
03.2004

Skills

  • Sales and Marketing
  • Client Rapport-Building
  • Revenue Management
  • Critical Thinking
  • Bank Deposits
  • Staff Meetings
  • Loss Prevention Goals Monitoring
  • Client Needs Assessment
  • Interpersonal and Written Communication
  • Financial Recordkeeping
  • Shipment Processing
  • Recruiting and Hiring
  • Budgets and Financial Recordkeeping
  • Inventory Oversight
  • Distribution Management
  • Merchandising Selection
  • Client Relationships
  • Employee Scheduling
  • Originality and Creativity
  • Plan Sales
  • Manage Employees
  • Organize Inventory
  • Analyzing Profitability
  • Merchandise Quality Assurance
  • Customer Credit Management
  • Handling Complaints
  • Retail Industry Experience
  • Merchandise Promotion and Display
  • Adaptable to Changing Demands
  • Superior Work Ethic

Timeline

Showroom Manager

Ga. Arms Inc.
03.2015 - 01.2021

Manager

Protech Automotive & Tire
05.2011 - 01.2018

Sales Associate

Zales The Diamond Store
05.2008 - 03.2009

Account Representative

ATCO International Inc.
Apr2001 - Feb2003 (1 education.year_Label & 10 education.months_Label)

West Central Technical College

Associate of Arts from Business Administration And Management

Similar Profiles

CREATE PROFILE
Larissa Haynie