Larissa Hernandez Diaz
Cleveland,TX
Summary
Dynamic Lead Pre-Kindergarten Teacher at Gingerbread House Daycare, skilled in classroom management and fostering gross motor skills development. Achieved enhanced student engagement through play-based learning and effective parent-teacher communication. Committed to creating a nurturing environment that promotes individual growth and social skills, ensuring a safe and stimulating educational experience.
Overview
9
9
years of professional experience
Work History
Lead Pre-Kindergarten Teacher
Gingerbread House Daycare
Cleveland, TX
11.2024 - 07.2025
- Assisted in developing age-appropriate lesson plans to foster early childhood learning.
- Implemented classroom management strategies to create a safe and engaging environment.
- Supported individual student needs through personalized attention and adaptive teaching methods.
- Collaborated with team members to organize educational activities and special events.
- Monitored student progress, documenting observations for parent-teacher communication.
- Encouraged social skills development through group activities and cooperative play.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Allowed for ample outdoor discovery time in schedule each day.
- Fostered a love for reading by creating a comfortable and inviting reading area for students to explore books independently or as part of guided instruction sessions.
Daycare Assistant Teacher
Building Rainbow Day School
Tomball, TX
02.2023 - 08.2024
- Assisted in creating engaging lesson plans tailored to children's developmental needs.
- Supported daily classroom activities, fostering a nurturing and safe learning environment.
- Collaborated with lead teacher to implement educational programs and activities.
- Monitored children's behavior, promoting positive social interactions among peers.
- Organized materials and resources for lessons, ensuring accessibility for all students.
- Arrived at assigned areas on time, prepared, and ready to work.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
Customer Care Representative
Bread Financial
Tomball, TX
10.2022 - 02.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided expert product knowledge to assist customers in making informed decisions.
- Managed high-volume calls while maintaining professionalism and empathy during interactions.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Streamlined call response times for improved customer experience through effective communication techniques.
Custodian
Tomball Independent School District
Tomball, TX
02.2022 - 09.2022
- Operated cleaning equipment to maintain cleanliness and safety standards in facility.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Assisted in training new custodial staff on proper cleaning techniques and safety protocols.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Implemented waste management practices to promote environmental sustainability within the facility.
- Responded promptly to maintenance requests, improving overall facility functionality and appearance.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Shift Manager
Wingstop
The Woodlands, TX
10.2020 - 09.2021
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored new team members on operational procedures and best practices.
- Optimized workflow processes, enhancing efficiency in shift transitions and task assignments.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented safety protocols, fostering a secure work environment for all staff members.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty to services provided.
- Collaborated with management to develop strategies for improving operational performance and employee engagement.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Customer Service Representative
Lowes Corporate Office
Albuquerque, NM
03.2018 - 09.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Coordinated with cross-functional teams to address complex customer issues.
- Utilized CRM software to track interactions and improve service delivery.
- Streamlined communication processes, enhancing response times by implementing feedback loops.
- Analyzed customer feedback trends to recommend service improvements to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Line Worker and Cook
Chipotle Mexican Grill
Albuquerque, NM
09.2016 - 09.2019
- Operated machinery to assemble products efficiently, adhering to safety protocols.
- Inspected finished goods for quality assurance, ensuring compliance with industry standards.
- Collaborated with team members to streamline production processes, reducing downtime.
- Trained new employees on operational procedures and equipment usage for optimal performance.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled and installed products on production lines according to established guidelines.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Education
Photography - Professional Photographer
IAP Career College
International08-2021
Certified Phlebotomy Technician - Phlebotomy
NPS
Houston, TX07-2020
Basic
Carlsbad High
Carlsbad, NM05-2015
Skills
- Classroom management
- Gross motor skills development
- Parent-teacher communication
- Play-based learning
Timeline
Lead Pre-Kindergarten Teacher
Gingerbread House Daycare
11.2024 - 07.2025
Daycare Assistant Teacher
Building Rainbow Day School
02.2023 - 08.2024
Customer Care Representative
Bread Financial
10.2022 - 02.2023
Custodian
Tomball Independent School District
02.2022 - 09.2022
Shift Manager
Wingstop
10.2020 - 09.2021
Customer Service Representative
Lowes Corporate Office
03.2018 - 09.2021
Line Worker and Cook
Chipotle Mexican Grill
09.2016 - 09.2019
Photography - Professional Photographer
IAP Career College
Certified Phlebotomy Technician - Phlebotomy
NPS
Basic
Carlsbad High