Larissa Hill
Cedar Rapids,IA
Summary
Self-motivated Manager highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Line Manager
Aramark
440 Collins Rd NE, Iowa
08/12/09 - 03.2024
- Managed daily operations of a staff of 20, including scheduling shifts and assigning tasks.
- Ensured customer service standards were met by providing ongoing training and feedback to employees.
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Monitored attendance records and leave request for accuracy and completeness.
- Facilitated and processed payroll using Kronos.
- Created weekly menu and themed events
- Experienced in high quality catering
- 2017 promoted from Kitchen Supervisor to Kitchen Manager (Coffee Shop)
- 2020 transferred as Kitchen Manager from Coffee shop to Collins Aerospace
- 2022 promoted from Kitchen Manager to Front Line Manager
Food Service Manager
Aramark
Cedar Rapids, Iowa
11.2017 - 03.2020
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Developed innovative strategies for increasing sales and improving customer service.
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Assisted customers with menu selections, taking special dietary requirements into account.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Trusted key holder; responsible for opening and closing the store.
Education
Associates Degree of Culinary Arts & Hospitality Management - Restaurant And Culinary Management
Le Cordon Bleu Culinary Arts School
Miramar, FL07-2009
Skills
- Coaching and Mentoring
- Staff Development
- Innovation and Creativity
- Employee engagement
- Customer Service
- Marketing knowledge
- Operations
- Food Service Management
- Food regulations
- Safe Food Handling Practices
Certification
- ServSafe Certificate
Timeline
Food Service Manager
Aramark
11.2017 - 03.2020
Front Line Manager
Aramark
08/12/09 - 03.2024
Associates Degree of Culinary Arts & Hospitality Management - Restaurant And Culinary Management
Le Cordon Bleu Culinary Arts School