Larissa Hodne
Manilla,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Director
Horn Memorial Hospital
Ida Grove, IA
04.2023 - Current
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Completed financial reporting and analysis for billing revenue cycle.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Business Director/Human Resource Director
Vision Care Clinic
Denison, IA
12.2021 - 04.2023
- Managed advertising, company website, job postings, company bill paying.
- Coordinated meetings between doctors and directors.
- Answered employee inquiries regarding health benefits and 401k options.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Processed employee claims involving performance issues and harassment.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Developed incentive program for hiring of and retaining of employees.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Educated employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Liaised between multiple business divisions to improve communications.
Training and Development Manager
Brown Management
11.2020 - 12.2021
- Assisted with doctor and staff communication and work flow.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Assisted in development of employee assessments to measure training value.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Researched and obtained relevant course materials to achieve training objectives.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Insurance Specialist
Brown Management
Jefferson, IA
01.2016 - 01.2020
- Corrected and resubmitted insurance claims.
- Kept track of A/R.
- Stayed current with any changes with insurance companies as well as procedure and diagnoses codes.
- Trained coworkers on billing procedures and other pertinent insurance information.
- Compiled manuals for coworkers’ use and hold meetings, both in person and via go-to further explaining information.
- Communicated with doctors on coding changes
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Researched and resolved routine and complex issues.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Assistant
Family Eye Care, P.C. (Brown Management)
Denison, IA
10.2012 - 11.2016
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Master’s - Organizational Leadership
Buena Vista University
Storm Lake, IA09.2020
Bachelor's - Health Service Leadership
Buena Vista University
09.2019
Associate of Arts - Business Administration
Des Moines Area Community College
Carroll, IA05.2009
Skills
- Microsoft Office
- Management
- Computer skills
- Leadership
- Customer service
- Problem-solving
- Team Work
- Supervising experience
- Performance Management
- Human Resources
- Change Management
- Human Resources Management
- Employee Orientation
- Benefits Administration
- Office Management
- Assessments
- Management & leadership skills
- Planning and managing resources to accomplish organizational goals
- HR Compensation & benefits
- Knowledge of compensation and benefits programs
- Development in any professional field
- Time Tracking and Payroll Administration
- Compensation and Benefits
- Human Resources Operations
- Training Needs Analysis
- Leadership Training
- Human Resources Team Leadership
- Coordinate Training
- Employee Evaluation
- In-Depth Research
- Conflict Resolution Tactics
- Employee Performance Reviews
- Revenue Cycle Management
- Administrative Support
- Office Organization
- Typing and 10-Key Entry
- Past Due Account Management
- Billing Cycle Performance
- Recruit Well-Qualified Staff
- Electronic Document Management System
- Accounts Payable and Accounts Receivable
- Customer Communication
- Revenue Performance
- Strategic Goals
- Word Processing
- Collections Actions
- Business Metrics
- Excellent Team Leadership
- Human Resources Knowledge
- Organizational Systems
- Electronic Health Records Systems
- Corrective Actions
- HIPAA Regulations
- Revenue Metrics Analysis
- Motivational Leadership
- Keeping Records
Timeline
Revenue Cycle Director
Horn Memorial Hospital
04.2023 - Current
Business Director/Human Resource Director
Vision Care Clinic
12.2021 - 04.2023
Training and Development Manager
Brown Management
11.2020 - 12.2021
Insurance Specialist
Brown Management
01.2016 - 01.2020
Assistant
Family Eye Care, P.C. (Brown Management)
10.2012 - 11.2016
Master’s - Organizational Leadership
Buena Vista University
Bachelor's - Health Service Leadership
Buena Vista University
Associate of Arts - Business Administration
Des Moines Area Community College