Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larissa Hodne

Manilla,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Revenue Cycle Director

Horn Memorial Hospital
04.2023 - Current
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Monitored and guided revenue cycle operations.
  • Supported clinical team members with revenue cycle procedures and addressed issues.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Business Director/Human Resource Director

Vision Care Clinic
12.2021 - 04.2023
  • Managed advertising, company website, job postings, company bill paying.
  • Coordinated meetings between doctors and directors.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Processed employee claims involving performance issues and harassment.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Developed incentive program for hiring of and retaining of employees.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Educated employees on company policy and kept employee handbook current.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Met with employees annually for progress reviews and performance assessments.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Liaised between multiple business divisions to improve communications.

Training and Development Manager

Brown Management
11.2020 - 12.2021
  • Assisted with doctor and staff communication and work flow.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Assisted in development of employee assessments to measure training value.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Insurance Specialist

Brown Management
01.2016 - 01.2020
  • Corrected and resubmitted insurance claims.
  • Kept track of A/R.
  • Stayed current with any changes with insurance companies as well as procedure and diagnoses codes.
  • Trained coworkers on billing procedures and other pertinent insurance information.
  • Compiled manuals for coworkers’ use and hold meetings, both in person and via go-to further explaining information.
  • Communicated with doctors on coding changes
  • Processed eligibility and benefits verification and authorization requests.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Researched and resolved routine and complex issues.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Assistant

Family Eye Care, P.C. (Brown Management)
10.2012 - 11.2016
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Master’s - Organizational Leadership

Buena Vista University
Storm Lake, IA
09.2020

Bachelor's - Health Service Leadership

Buena Vista University
09.2019

Associate of Arts - Business Administration

Des Moines Area Community College
Carroll, IA
05.2009

Skills

  • Microsoft Office
  • Management
  • Computer skills
  • Leadership
  • Customer service
  • Problem-solving
  • Team Work
  • Supervising experience
  • Performance Management
  • Human Resources
  • Change Management
  • Human Resources Management
  • Employee Orientation
  • Benefits Administration
  • Office Management
  • Assessments
  • Management & leadership skills
  • Planning and managing resources to accomplish organizational goals
  • HR Compensation & benefits
  • Knowledge of compensation and benefits programs
  • Development in any professional field
  • Time Tracking and Payroll Administration
  • Compensation and Benefits
  • Human Resources Operations
  • Training Needs Analysis
  • Leadership Training
  • Human Resources Team Leadership
  • Coordinate Training
  • Employee Evaluation
  • In-Depth Research
  • Conflict Resolution Tactics
  • Employee Performance Reviews
  • Revenue Cycle Management
  • Administrative Support
  • Office Organization
  • Typing and 10-Key Entry
  • Past Due Account Management
  • Billing Cycle Performance
  • Recruit Well-Qualified Staff
  • Electronic Document Management System
  • Accounts Payable and Accounts Receivable
  • Customer Communication
  • Revenue Performance
  • Strategic Goals
  • Word Processing
  • Collections Actions
  • Business Metrics
  • Excellent Team Leadership
  • Human Resources Knowledge
  • Organizational Systems
  • Electronic Health Records Systems
  • Corrective Actions
  • HIPAA Regulations
  • Revenue Metrics Analysis
  • Motivational Leadership
  • Keeping Records

Timeline

Revenue Cycle Director

Horn Memorial Hospital
04.2023 - Current

Business Director/Human Resource Director

Vision Care Clinic
12.2021 - 04.2023

Training and Development Manager

Brown Management
11.2020 - 12.2021

Insurance Specialist

Brown Management
01.2016 - 01.2020

Assistant

Family Eye Care, P.C. (Brown Management)
10.2012 - 11.2016

Master’s - Organizational Leadership

Buena Vista University

Bachelor's - Health Service Leadership

Buena Vista University

Associate of Arts - Business Administration

Des Moines Area Community College
Larissa Hodne