Larissa Hovis
Leslie,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Wildflowers & Co
09.2018 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Improved response times for customer inquiries with efficient prioritization techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Coordinated scheduling for multiple employees, ensuring optimal coverage during peak hours and minimizing overtime costs.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Supported marketing initiatives through creating engaging content for social media platforms while adhering to corporate branding guidelines consistently throughout each post''s visual design elements or written copy text sections alike.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased boutique sales by implementing effective visual merchandising strategies and regularly updating product displays.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
Education
Jackson College
Jackson, MISkills
- Schedule Coordination
- Regulatory Compliance
- Complaint resolution
- Sales Promotion
- Workflow Management
- Excellent time management skills
- Customer-focused
- Meticulous attention to detail
- Customer Service
Timeline
Customer Service Manager
Wildflowers & Co
09.2018 - Current
Jackson College
Similar Profiles
Brooke RaimoBrooke Raimo
Sales Associate at WildflowersSales Associate at Wildflowers
Laura EldonLaura Eldon
Event Planner at Wildflowers Events & OccasionsEvent Planner at Wildflowers Events & Occasions
Melanie MartinMelanie Martin
Delivery Driver at Lamb's WildflowersDelivery Driver at Lamb's Wildflowers