Summary
Overview
Work History
Skills
Timeline
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Larissa Luna

Anaheim,CA

Summary

Enthusiastic and hard-working restaurant manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover and increasing customer satisfaction.

Overview

12
12
years of professional experience

Work History

General Manager/Corporate Trainer

Curry Up Now
11.2023 - Current
  • Lead comprehensive training for all franchise locations, ensuring consistent knowledge transfer and operational excellence.
  • Manage the development and continuous update of the company's training hub, including the creation and production of training videos.
  • Oversee the opening of new franchise locations, providing on-site training and ongoing support to franchisees.
  • Act as the main point of contact for franchisees, addressing questions and concerns related to operations, business strategy, and performance.
  • Coordinate and book influencer partnerships to boost brand visibility and engagement.
  • Successfully balance corporate training responsibilities while managing day-to-day operations of a high-volume restaurant.

General Manager/District Manager In Training

Pieology
08.2018 - 11.2023
  • Assisted District Manager in overseeing 7 stores with a total annual volume of over $800,000 in revenue with a track record of increasing sales in 3-5% year over year.
  • Set district goals such as sales estimates and revenue projections. Monitored each store's P&L reports and addressed operational problems that arose.
  • Upheld operational standards by evaluating current procedures and adjusting according to changing demands.
  • Determined cause of performance trends and developed process improvement plans.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Optimized profits by controlling food and labor costs

General Manager

Chipotle
04.2014 - 08.2019
  • Oversaw daily operations of kitchen, front of house and dining room.
  • Maintained consistent presence, resolving customer complaints and ensuring the satisfaction of all patrons.
  • Exceeded revenue goals by "marketing within my four walls" i.e. fundraising, promotional days, and upselling.
  • Reduced employee turnover by maintaining good rapport with staff, including open employe

Assistant Manager

Chipotle
11.2013 - 04.2014
  • Assisted the general manager with overseeing day to day operations.
  • Recruited, hired, trained and mentored staff developing skills and customer service excellence.
  • Monitored all areas thoroughly, helping both the front and back of house during peak hours to maintain quality dining experience.
  • Ensured food safety by following our local dept. of health codes.

Crew Member/Service Manager

Chipotle
11.2012 - 11.2013
  • Responsible for a variety of roles such as being a cook in the kitchen, prepping food, washing dishes, maintaining a clean work area, and working the line to serve patrons.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.

Skills

  • Customer Needs Assessments
  • Online Platforms
  • Employee Performance Reviews
  • Employee Performance Management System
  • Manager Coaching and Training
  • Interpersonal Communication Skills
  • POS Inventory System Operation
  • Organizational Efficiency
  • Balance Reconciliations
  • Motivational Communication

Timeline

General Manager/Corporate Trainer

Curry Up Now
11.2023 - Current

General Manager/District Manager In Training

Pieology
08.2018 - 11.2023

General Manager

Chipotle
04.2014 - 08.2019

Assistant Manager

Chipotle
11.2013 - 04.2014

Crew Member/Service Manager

Chipotle
11.2012 - 11.2013

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Larissa Luna