Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LARISSA MAIONE

ATLANTA,GA

Summary

Dynamic and results-driven professional with extensive experience at Delta Air Lines, excelling in effective communication and conflict resolution. Proven ability to enhance passenger satisfaction and safety through exceptional organizational skills and proactive problem-solving. Multilingual and adept at multitasking, ensuring a seamless travel experience for diverse clientele.

Overview

22
22
years of professional experience

Work History

Cabin Safety Flight Attendant

Delta Air Lines, Inc
ATLANTA, GA
01.2019 - Current
  • Ensure passenger safety by conducting pre-flight safety briefings and demonstrations.
  • Assist passengers with seating arrangements and special needs during boarding.
  • Monitor cabin conditions, and address issues for passenger comfort and safety.
  • Communicate effectively with the crew and passengers to manage in-flight service requests.
  • Respond promptly to emergencies by following established safety protocols and procedures.
  • Provide first aid assistance to passengers as needed during flights.
  • Collaborate with team members to maintain a clean, organized cabin environment.
  • Participate in ongoing training sessions to learn safety regulations and procedures.
  • Verify that all carry-on luggage is properly stowed away according to FAA regulations.
  • Provide emergency instructions to passengers during turbulence, or other in-flight incidents.
  • Manage emergency situations effectively by providing clear instructions over the intercom system.
  • Perform first aid duties when needed during medical emergencies, or flight disturbances.
  • Monitored passenger behavior to ensure a safe environment on board the aircraft.
  • Assisted disabled passengers in boarding and exiting the plane as well as during the flight.
  • Resolve conflicts between passengers in a timely manner, using effective communication skills.
  • Remain alert at all times while monitoring the cabin for any suspicious activities or items.
  • Respond promptly to customer complaints and provide assistance as required.
  • Provide additional services, such as helping elderly people find their seats, or assisting children traveling alone.
  • Ensure cabin compliance with federal aviation regulations and airline policies.
  • Keep the cabin neat, clean, and professional in appearance.

Manager

Brazilian Wax By Andreia
ATLANTA, GA
11.2010 - 01.2019
  • Led team meetings to align project goals and strategies.
  • Developed training programs for new employees to enhance skills.
  • Analyzed performance metrics to identify areas for improvement.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted performance reviews for team members.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Esthetician

Brazilian Wax By Andreia
Atlanta, GA
01.2009 - 01.2019
  • Provided expert waxing services in a safe and hygienic environment.
  • Educated clients on skincare products and aftercare routines for optimal results.
  • Maintained cleanliness of treatment rooms and equipment to ensure client safety.
  • Assisted in scheduling appointments and managing client records efficiently.
  • Demonstrated exceptional customer service to enhance client satisfaction and loyalty.
  • Collaborated with team members to create a welcoming atmosphere for clients.
  • Conducted skin assessments to recommend personalized treatments effectively.
  • Stayed updated on industry trends and techniques for continuous service improvement.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Set up patient rooms and sterilized equipment.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Sales Representative

Air Digital Cellular
Doraville, GA
01.2004 - 02.2025
  • Provided expert advice on mobile solutions tailored to customer needs.
  • Managed inventory and ensured timely restocking of product displays.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Provided technical support for customers using the company's products or services.
  • Identified opportunities for cross-selling additional products and services..
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Education

BBA - Management Science With Concentration In HR

Georgia State University
Atlanta, GA

Aesthetics License -

International School of Skin Care And Nails
Atlanta, Ga
12-2011

Skills

Organizational skills

  • Conflict resolution
  • Effective communication
  • Time management
  • Cross-cultural sensitivity
  • Multilingual proficiency
  • Microsoft Office proficiency
  • Multitasking and prioritization
  • Solution-oriented problem solving

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited

Timeline

Cabin Safety Flight Attendant

Delta Air Lines, Inc
01.2019 - Current

Manager

Brazilian Wax By Andreia
11.2010 - 01.2019

Esthetician

Brazilian Wax By Andreia
01.2009 - 01.2019

Sales Representative

Air Digital Cellular
01.2004 - 02.2025

BBA - Management Science With Concentration In HR

Georgia State University

Aesthetics License -

International School of Skin Care And Nails

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