Larissa Mathis

• Proactively reach out to individuals to obtain missing information and missing applications, adhering to established communication guidelines
• Ensure compliance with federal guidelines related to the Unwinding of the Public Health Emergency (PHE) program and the Medicaid funding provided during the COVID-19 Public Health Emergency
• Maintain detailed records of all interactions and data entries for audit and reporting purposes
• Collaborate effectively with team members to meet program goals and deadlines
• Handle sensitive patient information with the utmost confidentiality and in accordance with data protection regulations
• Implement quality control measures to minimize errors and discrepancies in data entry
• Utilized Microsoft Teams and Zoom for team communications and team meetings.

Reason for Leaving: Contract ended on 12/31/2023 due to lack of work.

• Completed tasks related to assigned Health Information Management service that include e-Filing (electronic filing), order and referral management, insurance verifications, prior authorizations, and completing medical forms
• The Operations Representative position was a remote position (work from home)
• Other job responsibilities: Evaluated medical documents and file them electronically into patient charts according to client protocols
• Navigated client electronic health records (EHR) software: EPIC, Allscripts, ECW
• Handled high volumes of work with high quality and accuracy
• Data Entry: Utilized strong data entry, typing skills, as well as moving quickly on the keyboard
• Understood and utilized assigned clients' protocols and Service Level Agreements
• Tracked completed work to log time and transaction counts on an hourly basis
• Exercised confidentiality concerning affairs of the business and follow HIPAA guidelines and procedures; reporting any HIPAA violations, maintaining good HIPAA practices
• Understood the specific responsibilities of protecting sensitive data
• Utilized Microsoft Teams and Zoom for team communications and team meetings.

Reason for Leaving: Opportunity for improvement - pay and better work hours.

• Scheduled new and returning clients in office appointments or Telehealth appointments for 16 therapists
• Scheduled client appointments from doctor referrals
• Checked and approved claims
• Checked, sorted, and distributed mail and faxes
• Scanned and uploaded documents and filing
• Data Entry: Abstracted patient information from one EMR system to the other
• Answered phones, texted clients on Spruce app, returned call requests from client voicemails
• Experience with Google and Microsoft office programs
• Handled therapist or clients issues with insurance, billing, or EHR portal accounts
• Entered credit card, check, or cash payments from clients
• Entered insurance payments
• Checked insurance eligibility and benefits
• Organized and keeping work areas neat, clean, and tidy
• Bank deposits and dropped off mail
• Office errands as needed
• Utilized Zoom for in office team meetings.

Reason for Leaving: Opportunity for improvement - remote work, pay, health insurance, and full-time hours.

• Scribe work: Transcribed patient notes for practitioners, physicians, and chiropractors
• Data Entry: Scanned and indexed patient medical records and abstracted patient information from one EMR system to the other
• Set up sterile trays for practitioners and physicians
• Assisted practitioners and physicians with procedures and injections
• Patient Intakes: Loaded patients in exam rooms for practitioners and physicians, obtained reason for visit, medications, medical history, vital signs
• Experience with electronic medical records: E-Clinical Works
• Scheduled Chiropractic adjustment appointments
• Customer Service: Patient Care Coordinator duties, explained care plans to patients and scheduled office appointments and various tests
• Utilized Microsoft Teams for in office communications.

Reason for Leaving: Laid off due to pandemic.

• Scheduling Procedures: Colonoscopies, Endoscopies, and various other procedures and tests
• Experience in Electronic Medical Records: Allscripts and EPIC
• Scanning and indexing documents into EPIC EMR system utilizing Onbase
• Data Entry: Abstracting information from Allscripts EMR into EPIC EMR system
• Calling in or ordering through EPIC prescription medications and refills into the pharmacy for patients
• Patient Intakes: Loading patients into exam rooms to assess them for practitioners and physicians (when needed): obtaining patient weights, vital signs, and reason for visit
• Calling insurance companies to obtain authorizations for upcoming procedures and various tests, as well as obtaining prior authorizations for medications
• Customer Service: Very experienced in personal relations, on the phone and in person.

Reason for Leaving: Opportunity for improvement - pay and better work hours.