Summary
Overview
Work History
Education
Skills
Timeline
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Larissa McCalla

Larissa McCalla

Pahoa,HI

Summary

I am self-motivated outside sales professional, experienced in both technical and non-technical, fast-paced team environments.

Goal-oriented and versed in greeting high-volume of customers and recommending merchandise based on individual requirements.

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Experienced with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Overview

5
5
years of professional experience

Work History

Sales Associate

The Home Depot Inc
Hilo, HI
04.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding specific areas such as paint, garden supplies, and lighting.

Custodian

3T Cleaning
Hilo, HI
01.2019 - 11.2020
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Line Cook

Hawaiian Style Cafe
Hilo, HI
05.2017 - 11.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Housekeeper

Kulaniapia Falls
Hilo, HI
05.2016 - 02.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Documented and reported necessary facility and building repairs observed.

Bartender

VFW Post 1560
Sheridan, WY
08.2014 - 04.2015
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

High School Diploma -

Sheridan High School, Sheridan, WY
Sheridan, WY
04.2010

Skills

  • Upselling Techniques
  • Product Recommendations
  • Inventory Control Procedures
  • POS System Operations
  • Verbal and Written Communication
  • Cash Handling
  • Sales Expertise
  • Customer Service
  • Stocking and Receiving
  • Customer Needs Assessment
  • Retail Loss Prevention
  • Policy and Procedure Adherence
  • Self-Checkout Assistance
  • Time Management
  • Teamwork and Collaboration
  • Dispute Mediation
  • Store Opening and Closing
  • Inventory Pricing
  • Answering Customer Questions
  • Patron Experiences
  • Upselling Products and Services
  • Recognition of Security Risks
  • Retail Store Operations
  • Speaking Clearly
  • Sales Communications
  • Stockroom Organizing
  • Complex Transactions
  • Effective Selling Techniques
  • Cash Register Operations
  • Sales Leadership
  • Checking Inventories
  • Shrinkage Prevention
  • Persuasive Selling
  • Quote Generation
  • Returns and Refunds
  • Social Perceptiveness
  • Sales Representation
  • Customer Understanding
  • Following Up with Clients
  • Microsoft Dynamics
  • Online Systems
  • Hardware Inventories

Timeline

Sales Associate

The Home Depot Inc
04.2021 - Current

Custodian

3T Cleaning
01.2019 - 11.2020

Line Cook

Hawaiian Style Cafe
05.2017 - 11.2017

Housekeeper

Kulaniapia Falls
05.2016 - 02.2017

Bartender

VFW Post 1560
08.2014 - 04.2015

High School Diploma -

Sheridan High School, Sheridan, WY

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Larissa McCalla