LARISSA MEJIA
Hazleton,PA
Summary
Motivated and results-driven sales associate with over four years in the automotive industry; selling new and pre-owned vehicles. Proven track record of exceeding sales targets, delivering exceptional customer service, and building lasting relationships with clients. Skilled in product knowledge, financing options, and creating personalized buying experiences to drive customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vehicle Salesperson
Hazleton Honda
01.2023 - 01.2025
- Greeted customers on the lot and in showroom to answer questions about the brand and available inventory
- Conducted test drives and presented a thorough demonstration of vehicle operations and brand features
- Closed sales by overcoming objections, making sales requests, negotiating prices, and signing purchase contracts
- Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior
- Completed vehicle registration paperwork and assisted customers in obtaining insurance along with sales documentation
- Used CRM systems to follow up with leads and manage customer relationships, improving customer retention by 30%
- Resolved customer inquiries and complaints promptly to ensure repeat business
Business Development Representative
Hazleton Honda
10.2020 - 12.2022
- Maintained extensive knowledge of the company's products and services to provide top-tier expertise to customers
- Negotiated contracts and closed sales with new and existing clients on the phone
- Compiled product, market, and customer data to forecast accurate sales and profit projections
- Managed needs of more than four customers at once using strong prioritization and multitasking abilities
- Networked among local business and community organizations to develop leads and generate business
- Developed business relationships by using cold and warm techniques
Education
Associate of Science - Accounting And Finance
Luzerne County Community College
Nanticoke, PA05-2027
High School Diploma -
Hazleton Area School District
Hazleton, PA06-2019
Skills
- Fluent in Spanish
- Market trend analysis and competitive research
- Vehicle financing and leasing knowledge
- Multitasking proficiency
- CRM software and inventory management systems
- Proficient in Microsoft Word and Microsoft Excel
- Cold-calling
- Honda vehicle expertise
- Negotiation and closing techniques
- Excellent communication and problem-solving
Accomplishments
- Surpassed sales targets by 40% for the months of May, June, and July of 2023, earning recognition as one of the top performers in the dealership
- Completed an average of anywhere from twenty-five to forty cold-calls per day
- Help to initiate the service-drive, which was a program designed to appraise a large majority of the vehicles that would enter the service department of the dealership. With this program, the dealership was able to sell on average ableist ten more vehicles a month
- Sales person of the month for April and May of 2023
- Increased customer satisfaction ratings by 30% through attentive service and tailored buying experiences
Certification
- Vehicle Sales license of PA
- Honda Certified Sales Associate
Timeline
Vehicle Salesperson
Hazleton Honda
01.2023 - 01.2025
Business Development Representative
Hazleton Honda
10.2020 - 12.2022
- Vehicle Sales license of PA
- Honda Certified Sales Associate
Associate of Science - Accounting And Finance
Luzerne County Community College
High School Diploma -
Hazleton Area School District
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