Summary
Overview
Work History
Education
Skills
Refrences
Affiliations
Certification
Timeline
Generic

Larissa Mraz

Pottstown,Pennsylvania

Summary

Focused professional with several years of success in leadership and staff supervision. Top-notch professional at communicating with customers and employees to solve problems. Trained in deescalation techniques, behavior redirection and First-Aid/CPR. Trusted and trained with client medication and administration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

In-Home Caregiver

Helping Hands Inc.
Bechtelsville, Pennsylvania
03.2015 - Current
  • Provide personal care and companionship to IDD individuals in their homes.
  • Organize client medications for administration, and administer the medications at appropriate time designations.
  • Monitor health and reported changes to the appropriate personnel, and respond to emergency situations in a calm and professional manner.
  • Assist with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
  • Respected client privacy rights at all times when providing services.
  • Assist clients with prescribed exercises.
  • Transport clients to medical appointments or recreational activities, as well as errands and shopping activities.
  • Perform light housekeeping tasks such as laundry, dusting and vacuuming.

Cashier

Walmart
Merritt Island/Bechtelsville, Florida/Pennsylvania
03.2011 - 02.2014
  • Greeted customers and answered any questions they had about the store's products.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or debit.
  • Verified that customers were of legal age to purchase tobacco products.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including aisles, registers, and floors.

Customer Service Supervisor

Walmart
Boyertown, Pennsylvania
02.2014 - 02.2015
  • Supervised front-end cashiers to ensure excellent customer service delivery.
  • Provided guidance and support to cashiers, including coaching and mentoring.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Answered phone calls and responded to questions and concerns.

Education

High School Diploma -

Space Coast Junior/Senior High School
Cocoa, FL
07-2009

Skills

  • ID Verification
  • Cash Handling
  • Cash Register Operation
  • Customer Service
  • Ordering and stocking
  • Handling Escalations
  • Time Management
  • Incident Reporting
  • Behavioral Management
  • Documentation
  • Medication Administration
  • First aid and safety
  • COVID-19 Safety Policies
  • PPE Usage
  • Respectful and Compassionate

Refrences

  • Laura McGinty, Executive Director, Helping Hands Inc. Lmcginty@helpinghandsinc.com
  • Pam Hoffman, Residential Program Director, Helping Hands Inc. Pamhoffman@helpinghandsinc.com

Affiliations

  • Freelance artist and graphic designer
  • Amateur ornithologist

Certification

  • First-Aid and CPR certified

Timeline

In-Home Caregiver

Helping Hands Inc.
03.2015 - Current

Customer Service Supervisor

Walmart
02.2014 - 02.2015

Cashier

Walmart
03.2011 - 02.2014

High School Diploma -

Space Coast Junior/Senior High School

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Larissa Mraz