Larissa Naugle
Finance Coordinator And Accounts Receivable
Breinigsville,PA
Summary
Accomplished finance coordinator with over 14 years’ experience with skilled expertise in accounts receivables, portfolio management, data entry, credit analysis, and dispute resolution, as well as relevant leadership and managerial experience. Recognized as a key stake holder and leader in the company with over 14+ direct reports, and as a top performer in portfolio management and dispute resolution. A solution oriented, team player with a strong desire to apply knowledge, skills, and experience towards the timely success of a company’s financial management department.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Iqor Holdings US
01.2020 - Current
- Expert communicator responsible for meeting and exceeding all client timelines, as well as collaborating with various internal teams, to aid in dispute resolution, and customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Key coordinator for cash applications, credits, refunds, and tax issues.
- Excellent reporting and documentation skills for maintaining visibility on projects.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues
- Perform thorough account reconciliations to locate discrepancies and ensure accuracy in company records
Supervisor
Iqor Holdings US
01.2018 - 12.2019
- Thoughtful and driven leader who managed fourteen direct reports.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Lead and execute monthly team trainings, to ensure team success, utilizing best practices and superior training techniques.
- Instituted side by side personal coaching sessions with direct reports, held individual 1:1’s, facilitated all internal work disputes professionally and timely.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Create monthly AR and Exception reports to showcase month over month progress and track exceptions for receivables that are in dispute.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
Accounts Receivable Coordinator
Iqor Holdings US
10.2009 - 12.2017
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Evaluated potential customers' credit worthiness using financial analysis techniques, mitigating risk exposure for the organization.
- Demonstrating expert precision in managing portfolio-based, business-to-business accounts receivables and delivering customer service across various applications within iQor.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
Education
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA 09.1996 - 06.2000
Skills
Documentation And Reporting
Account Analysis
Account Reconciliation
Collections expertise
Data Entry
Conflict Resolution
Account Management
Decision-Making
Adaptability
Microsoft Office
Accounts Receivable
Timeline
Team Leader
Iqor Holdings US
01.2020 - Current
Supervisor
Iqor Holdings US
01.2018 - 12.2019
Accounts Receivable Coordinator
Iqor Holdings US
10.2009 - 12.2017
High School Diploma -
Pleasant Valley High School
09.1996 - 06.2000