LaRissa Nicholl
Bellefontaine
Summary
Managerial professional with a proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Partnerships & Support
ComplyAuto
10.2022 - Current
- Lead and supervise CSMs throughout the employment lifecycle.
- Conducting performance reviews to provide feedback and identify training needs.
- Lead coaching sessions for underperforming team members.
- Maintain strong relationships with partners for optimized performance by acting as their POC.
- Develop strategies to enhance partnerships and align offerings with partners' needs.
Retail Supervisor
Disc Golf Pro Tour
07.2021 - 11.2022
- Set up merchandising tent/trailer and assisted with overall event setup.
- Managed inventories, cash flow, returns, and exchanges.
- Trained new employees on policies and sales techniques.
- Coordinated merchandising displays and signage.
- Scheduled workers and delegated assignments to meet demands.
- Analyzed sales reports to identify trends for revenue growth.
Customer Service Manager
B-Wear Sportswear
10.2018 - 02.2022
- Resolved customer complaints, prioritizing satisfaction and loyalty.
- Provided training, created SOPs, and implemented ideas for improved customer satisfaction.
- Oversaw operations department in the absence of the Manager.
- Managed customer service reps, fostering teamwork and collaboration.
- Collaborated with accounting to reduce chargebacks and fraud.
- Facilitated returns, exchanges, discounts, and promotions.
Customer Service Representative
Spectrum
05.2018 - 10.2018
- Assisted customers with billing concerns empathetically and professionally.
- Managed high-stress situations while resolving disputes.
- Developed strong product knowledge for informed recommendations.
- Improved resolution time through effective problem-solving.
Server
Cassano’s Pizza & Subs
09.2016 - 05.2018
- Managed multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly, prioritizing customer needs.
- Performed opening and closing duties for smooth service transitions.
- Handled cash transactions accurately for balanced daily reports.
- Followed health and safety protocols to maintain a safe environment.
Education
High School Diploma/License - Cosmetology
Ohio Hi-Point Career Center
Bellefontaine, OH05.2014
Skills
- Team leadership
- Customer service
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
Certification
- First Aid Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Timeline
Manager of Partnerships & Support
ComplyAuto
10.2022 - Current
Retail Supervisor
Disc Golf Pro Tour
07.2021 - 11.2022
Customer Service Manager
B-Wear Sportswear
10.2018 - 02.2022
Customer Service Representative
Spectrum
05.2018 - 10.2018
Server
Cassano’s Pizza & Subs
09.2016 - 05.2018
High School Diploma/License - Cosmetology
Ohio Hi-Point Career Center
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