Larissa Oestreich
Athens
Summary
A motivated and enthusiastic professional with over nineteen years of experience in sales and customer service. Skilled in communication and negotiation, with expertise in customer engagement and leveraging robust knowledge of products and services to create innovative solutions to drive loyalty, retention, and revenue. Demonstrated record of exceptional performance, with strong organizational skills and a self-motivated work ethic. Experienced in completing various clerical tasks while offering staff support. A highly responsible and punctual professional who excels in both independent and team settings and thrives in high-pressure work environments while maintaining productivity and efficiency.
Overview
9
9
years of professional experience
Work History
Design Center Assistant
Davidson Homes
08.2023 - Current
- Collaborated with the design team to select market home specifications and was personally responsible for designing upwards of 40 market homes for various styles, budgets, and building types.
- Managed after-hours open house sessions at the Design Center to provide prospective clients access and opportunity to review design options, learn about the build process, and provide selection and pricing information.
- Researched design trends and maintained a comprehensive knowledge of product information to provide input to clients and assist in their selection process.
- Assisted buyers with decision-making by building rapport with and engaging clients in conversation during the design process to determine specific needs, and wants and aid with navigating budget constraints.
- Developed usage tutorials to assist the design team and sales agents in learning and adjusting to the new system.
Market Manager Trainee (40 Hours Per Week)
Drees Homes
08.2021 - 02.2023
- Documented and tracked sales activities using Salesforce, improving strategic decision-making through metrics-based trends analysis.
- Leveraged expert product knowledge to initiate, negotiate, and close new home construction contracts in four geographically separate market areas while responsible for managing communications and coordination with new and existing customers in each neighborhood.
- Implemented proactive strategies to increase brand awareness and penetration in the local market.
- Utilized in-depth product knowledge and innovative solutions to successfully convert casual shoppers into loyal customers, resulting in increased sales and revenue for the company.
- Demonstrated a composed and persuasive professional demeanor to gain customer trust and confidence.
- Successfully managed day-to-day operations and made effective decisions in a self-directed work environment.
- Generated new business opportunities and skillfully managed new and existing clients.
- Prepared and presented comprehensive contract documents to clients, ensuring data accuracy and customer satisfaction with proposed design plans.
- Guided customers through the step-by-step process of new home construction, providing insights and answering concerns during the entire construction process.
- Translated client requests into custom designs by drawing out their architectural vision for the space.
- Assisted customers in planning their ideal spaces through reading and interpreting architectural plans for their new homes, and delivering accurate and creative design solutions.
Sales Representative (20 Hours Per Week)
Buckle Inc
11.2018 - 04.2020
- Routinely recognized for superior sales performance.
- Responsible for the set-up and presentation of over 1,200 separate product offerings, ensuring all requisite items were stocked and ordered as necessary.
- Provided customers with ensemble design and personal shopping services based on communicated style and color preferences, budgetary limitations, material selection and requirements, and body type matching.
- Conducted data entry for standard and special sales orders through the utilization of both desktop and mobile sales management software, and assisted customers with product tracking through query submission and corporate correspondence.
Customer Service Representative (40 Hours)
Yellowbox Furniture Store
08.2015 - 02.2018
- Assisted customers with space planning and provided interior design recommendations through furniture and décor selection by identifying style and color preferences, fiscal constraints, and dimensions and space requirements.
- Coordinated the execution of customer sales contracts and scheduled product delivery through maintaining communications between the supply warehouse, delivery teams, main office, and the respective customers.
- Conducted routine data entry and sales profitability tracking by conducting daily updates and auditing of the corporate sales database.
- Assisted Yellowbox management through handling customer correspondence and facilitating contractual obligations fulfillment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Electronic and Hard Copy Filing
- Wrote contracts using Microsoft Word and entered data into Microsoft Excel.
Barista (40 Hours Per Week)
Starbucks
12.2014 - 05.2015
- Responsible for quickly and efficiently fulfilling unique and complex customer product requirements, relaying order status to other team members, and managing customer relations via multiple communication mediums.
- Effectively utilized sales and order tracking software across multiple operating systems and types of hardware to conduct data entry and financial tracking.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Real Estate
Moseley Real Estate School
Fredericksburg, VA08.2021
Certificate of Completion - Music/youth Ministry
Bethel School of Ministry
Redding, CA05.2013
High School Diploma -
Poland Central School
Poland, NY05.2007
Skills
- Leadership
- Interpersonal Communication
- Verbal/Nonverbal Communication
- Written Communication
- Sales Plan Implementation
- Sensitive Material Handling
- Multitasking and Time Management
- Networking Events
- Critical Thinking
- Problem Solving
- Typing/Word Processing
- Data Entry
- Space Planning
- Interior Design
- Sales Management Software
- Inventory Tracking
- Customer Relations
- Word Processing
- Records Management
- MS Office
- Administrative Support
- 4:2 Sales Process (Jeff Shore)
- Scheduling and Coordination
- Document and File Management
- Contract Management
- Sales Express Software
- Salesforce (CRM Software)
Timeline
Design Center Assistant
Davidson Homes
08.2023 - Current
Market Manager Trainee (40 Hours Per Week)
Drees Homes
08.2021 - 02.2023
Sales Representative (20 Hours Per Week)
Buckle Inc
11.2018 - 04.2020
Customer Service Representative (40 Hours)
Yellowbox Furniture Store
08.2015 - 02.2018
Barista (40 Hours Per Week)
Starbucks
12.2014 - 05.2015
Real Estate
Moseley Real Estate School
Certificate of Completion - Music/youth Ministry
Bethel School of Ministry
High School Diploma -
Poland Central School
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