Summary
Skills
Overview
Work History
Education
Accomplishments
Timeline
AssistantManager
LARISSA PAYTON

LARISSA PAYTON

Roswell,GA

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Driven and resourceful with 10+ years of experience. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities.

Skills

  • Data Research and Compilation
  • Records Management Databases
  • Confidentiality and Discretion
  • Performance Review Management
  • Resourceful Researching
  • Developing Agendas
  • Multi-Line Phone Proficiency
  • Accounts Payable and Accounts Receivable
  • Departmental Support
  • Teleconference Arrangements

Overview

10
10
years of professional experience

Work History

Contact Representative

IRS Internal Revenue Service
11.2012 - Current
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Provided guidance to clients and account teams on mass media communications strategies.
  • Built and strengthened relationships with new and existing departments to promote growth.
  • Reviewed accounts monthly to monitor and track required documentation was completed timely.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Contacted customers as issues arose to provide prompt resolutions.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Presented key decision-makers with new and updated account strategies.
  • Conducted informational trainings and briefings to co-workers on new features and updated products.

Corrections Officer

San Diego Correctional Facility
San Diego, CA
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Examined incoming and outgoing mail to detect contraband.
  • Routinely counted inmates and in response to potential security breaches.
  • Authored incident reports for management on violations and discrepancies.

Mechanical Engineer

United States Navy, USN
Honorable, Discharge
  • Conducted tolerance analysis at system and subsystem levels.
  • Troubleshot and diagnosed equipment issues, quickly made plans for repairs and monitored use to rectify issues.
  • Applied mechanical problem solving skills to develop creative solutions for quality products.
  • Delegated tasks to entry-level engineers, closely monitoring work to monitor quality, maintain speed and exceed daily project goals.
  • Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.

Education

Bachelor of Science - Criminology With A Minor in Behavioral Science

National University
La Jolla, CA

Master of Science - Forensic Science With An Emphasis in Investigation

National University
La Jolla, CA

Accomplishments

  • Achieved the "Managers Award" 2018-2022 by completing multiple task with accuracy and efficiency.

Timeline

Contact Representative

IRS Internal Revenue Service
11.2012 - Current

Bachelor of Science - Criminology With A Minor in Behavioral Science

National University

Master of Science - Forensic Science With An Emphasis in Investigation

National University

Corrections Officer

San Diego Correctional Facility

Mechanical Engineer

United States Navy, USN

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