Larissa Pena
Casa Grande,AZ
Summary
Dynamic and adaptable professional with extensive experience in customer service, management, and beauty services. Proven ability to exceed sales targets, lead teams to success, and optimize operational processes. Skilled in client relations, inventory management, and team development. Recognized for strong leadership, communication, and problem-solving abilities across various industries.
Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mobile Barber Salon Owner/Operator
reseXitlali LLC
09.2024 - Current
- - Established a mobile barber salon to deliver convenient and high-quality grooming/beauty services directly to clients in their homes.
- - Offering a range of services, including men’s and women’s haircuts, coloring, and chemical treatments.
- - Utilizing multiple certifications to expand services, including:
- - Body Contouring Certification through Dream Body.
- - Lash Extensions, Microblading, and Ombré Brows Certification through Blanca Stafford.
- - Responsible for managing all business operations, including scheduling, client communication, and financial management.
- - Developing strategies to acquire a mobile van to enhance customer reach and service efficiency.
Stylist
Keep it Cut
07.2024 - 08.2024
- - Expertise in men’s cuts and fades
- - Familiarity with grooming products and tools
- - Strong customer service skills
- - Ability to manage time and appointments efficiently
- - Excellent communication and interpersonal skills
Salon Manager and Stylist
Great Clips
09.2022 - 08.2025
- - Led a team in daily salon operations, enhancing service quality and customer loyalty.
- - Achieved significant customer growth and product sales, receiving top performance awards.
- - Implemented employee training programs, contributing to increased productivity.
Operations Coordinator
Friends in Recovery
10.2014 - 04.2015
- - Managed daily business operations, including scheduling, billing, and payroll.
- - Developed community outreach strategies to promote company services.
Peer Support Specialist
The Living Center
06.2014 - 10.2014
- - Utilized personal recovery experience to build trust and provide support to members.
- - Mentored and guided individuals through behavioral health challenges, promoting hope and working on life goals.
- - Assisted members to community resources, services, and different support networks.
- - Supported members in identifying strengths, setting recovery and life goals, and developing/assisting with different coping strategies.
- - Maintained compliance with applicable laws, policies, and documentation standards.
Office Manager
Axis Sign and Design LLC
06.2005 - 10.2006
- - Oversaw office functions such as inventory ordering, client billing, and administrative tasks.
- - Streamlined office procedures to improve efficiency and reduce costs.
Night Lab Manager
Pinnacle Charter High School
08.2004 - 06.2005
- - Facilitated student learning and progress through effective curriculum management.
- - Managed attendance and provided academic support to ensure student success.
Education
Cosmetology Certificate - Cosmetology
Aveda Institute Phoenix
Tempe, AZ05-2016
Associate in Applied Science - undefined
Apollo College
Phoenix, AZ01.2002
Skills
- - Leadership and Team Development
- - Advanced Customer Service and Client Consulting
- - Inventory and Schedule Management
- - Microsoft Office Suite (Word, Excel)
- - Retail Sales and Revenue Growth
- - Creative Problem Solving & Decision Making
- - Communication and Networking
- - Front and Back Office Operations
- - Food and Beverage Operations
- Recovery guidance
- Relationship building skills
- Problem-solving skills
- Conflict resolution
Accomplishments
Achieved prestigious recognition for leading our salon to win the 'Highest Customer Growth' award among Great Clips stores on the West Coast during my first year as a salon manager.
I received my certification from Dream Body for body contouring also from Blanca Stafford for lash extensions, microblading, ombre brows, and permanent makeup
I was recognized as the valedictorian of my cosmetology class at the Aveda Institute of Beauty, demonstrating exceptional dedication and mastery to the field.
Certification
- Cosmetology Certification
- Peer Support Specialist 2014
- Title 4 Basic and Management Liquor Law Training Feb 2015
Timeline
Mobile Barber Salon Owner/Operator
reseXitlali LLC
09.2024 - Current
Stylist
Keep it Cut
07.2024 - 08.2024
Salon Manager and Stylist
Great Clips
09.2022 - 08.2025
Operations Coordinator
Friends in Recovery
10.2014 - 04.2015
Peer Support Specialist
The Living Center
06.2014 - 10.2014
Office Manager
Axis Sign and Design LLC
06.2005 - 10.2006
Night Lab Manager
Pinnacle Charter High School
08.2004 - 06.2005
Associate in Applied Science - undefined
Apollo College
Cosmetology Certificate - Cosmetology
Aveda Institute Phoenix