LARISSA PEREZ
Administrator II - Operations Support
Tampa,FL
Summary
Operations professional with experience supporting complex issue resolution, workflow coordination, and team performance in regulated environments. Recognized as a subject matter expert and escalation resource, with strengths in process improvement, compliance, and trend analysis. Proven ability to support teams, improve workflows, and drive accurate, consistent outcomes.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator II – Sales Support
Centene
Tampa, FL
10.2021 - Current
- SME and escalation point for complex inquiries - commission, onboarding, and workflow issues
- Provide support and guidance to team members daily to ensure accurate and consistent processing
- Lead meetings to review trends, address gaps, and align priorities with assigned agencies
- Partner cross-functionally to investigate issues, support compliance efforts, and enhance workflows
- Monitor for training gaps and contribute to development efforts to improve team effectiveness
- Train and mentor staff on systems, policies, and workflow processes
- Identify trends and root causes, recommending process improvements to increase efficiency
- Support leadership with QA efforts, reporting insights, and special projects
- Coordinated cross-departmental communication to ensure project alignment and clarity.
- Streamlined administrative processes to enhance operational efficiency.
- Developed training materials for new staff, fostering improved onboarding experiences.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supported administrative staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized and executed yearly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Operations Support Specialist / Liaison Officer
Gale Insulation
Oldsmar, FL
05.2019 - 08.2020
- Coordinated and monitored scheduling, workload distribution, and daily operations insights for 8 installers
- Liaison between teams and customers to resolve issues and maintain workflow continuity
- Supported quality assurance and process improvement opportunities through inspections
Office Services Associate
Exela Technologies
Tampa, FL
07.2017 - 03.2019
- Managed service requests, research, and issue resolution within defined timelines
- Conducted audits for data accuracy and compliance
- Maintained reports for operational tracking and analysis, and trained new employees
- Coordinated office supply inventory, ensuring timely restocking and availability of essential materials.
- Managed document retrieval and distribution processes, enhancing workflow efficiency across departments.
- Trained new staff on office protocols and procedures, fostering a collaborative work environment.
- Oversaw daily administrative tasks, ensuring adherence to company policies and operational standards.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Improved workplace productivity by maintaining clean and organized workspaces for all employees.
- Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay.
- Provided backup support for receptionist duties during periods of high volume or absences from the front desk area.
- Supported onboarding processes for new hires, ensuring proper training materials were provided and assisting with orientation tasks.
Administrative Assistant
KW Property Management
Clearwater, FL
11.2015 - 05.2016
- Supported daily office operations, vendor coordination, and work order management
- Maintained accurate records and facilitated communications, while ensuring confidentiality
- Coordinated property management activities to enhance operational efficiency and tenant satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
Education
Diploma - Emergency Medical Technician
Leary Technical Center
Associate of Arts - Humanities
Hillsborough Community College
TampaAssociate of Arts - Occupational Studies
Katharine Gibbs College
New York, NYSkills
- Escalation Support
- Process Improvement
- Compliance
- Training & Coaching
- Attention to detail
- MS office
- Team building and leadership
- Time management
- Problem-solving
- Process improvement
- Meeting facilitation
- Verbal and written communication
Accomplishments
- Supervised team of 3 staff members.
- Collaborated with team of 4 in the development of Policies & Procedures.
- Resolved training and access issues through review and testing.
Certification
- AEP Certified
- Phi Theta Kappa
- National Collegiate Scholar Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrator II – Sales Support
Centene
10.2021 - Current
Operations Support Specialist / Liaison Officer
Gale Insulation
05.2019 - 08.2020
Office Services Associate
Exela Technologies
07.2017 - 03.2019
Administrative Assistant
KW Property Management
11.2015 - 05.2016
Diploma - Emergency Medical Technician
Leary Technical Center
Associate of Arts - Humanities
Hillsborough Community College
Associate of Arts - Occupational Studies
Katharine Gibbs College