Larissa Ponce
Pomona,CA
Summary
Energized Agent considered a multitasker with dynamic research and telephone etiquette skills. A well-rounded employee unaffected by stressful situations. Ready for a new position that involves successfully handling administrative tasks in fast-paced settings. Team-oriented professional, multitasker with outstanding time management and customer service abilities. Experience in management , customer service and organizing documents. Comfortable working independently or as part of supportive team. Demonstrated success in building and overseeing initiatives to build community connections and enhance service usefulness. Talented trainer, organizer and multitasker, report writing and testing. Interprets and explains test results and implications.
Overview
2
2
years of professional experience
Work History
Multitasker
Kids Empire
Montclair, CA
04.2023 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Crew Member
McDonald's
Anaheim, CA
06.2022 - 03.2023
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assembled and served meals according to specific guest requirements.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Packed fast food products in approved containers, cups, and bags.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Stocked shelves and cases with new or transferred items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
High School Diploma -
Pomona High School
Pomona, CA05-2024
Skills
- Basic Math
- Conflict Resolution
- Customer Service
- Computer Skills
- Active Listening
- Problem Resolution
- Analytical and Critical Thinking
- Self-Directed
- Task Prioritization
- Multitasking
- Data Entry
- Planning
- Written Communication
- Networking
- Data Management
Languages
Spanish
Professional
English
Professional
Accomplishments
- honor roll
- peer counseling award
- perfect attendance
- best personality
Affiliations
- babysitter
- dog walker
- baker
- cook
- social person
Timeline
Multitasker
Kids Empire
04.2023 - 04.2024
Crew Member
McDonald's
06.2022 - 03.2023
High School Diploma -
Pomona High School