Larissa Qualls
Maynardville,TN
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Cash Express, LLC
07.2024 - 09.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Practices proper phone etiquette when communicating with delinquent customers.
- Reorganized files throughout the office.
- Copied and faxed paperwork to the proper receiver.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
Residential Assistant
American House Senior Living Communities
02.2024 - 03.2024
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Monitored and assisted residents.
- Carried out interventions where necessary, adhering to facility guidelines.
- Conducted regular room checks to ensure each resident''s space was safe, comfortable, and free from hazards or clutter.
- Assisted with meal serving and clean-up, maintaining proper nutrition for each resident''s specific needs.
- Assisted residents in maintaining personal hygiene by offering support during bathing, grooming, dressing, and toileting routines.
Correctional Officer
Union County Jail
08.2022 - 09.2023
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Provided assistance and guidance to inmates regarding daily activities.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
- Observed behavior of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Responded to inquiries from inmates and other members of public.
- Coordinated with other law enforcement personnel to exchange information.
- Completed intake paperwork, fingerprints, and searches.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and assess needs.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
Store Associate
SPS Wine & Liquor
03.2022 - 05.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Maintained tidy and organized store to comply with cleanliness standards.
- Enhanced customer satisfaction by providing knowledgeable product recommendations and personalized service.
- Strengthened loss prevention efforts by conducting vigilant monitoring of store activity and reporting suspicious behavior to management.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
Cashier
Rural King
06.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Food City
10.2016 - 05.2017
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Criminal Justice
University of The Cumberlands
Williamsburg, KY05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Workplace safety compliance
- Multitasking Abilities
- Active listening
- Employee engagement
- Computer skills
- Teamwork and collaboration
- Problem resolution
Timeline
Assistant Manager
Cash Express, LLC
07.2024 - 09.2024
Residential Assistant
American House Senior Living Communities
02.2024 - 03.2024
Correctional Officer
Union County Jail
08.2022 - 09.2023
Store Associate
SPS Wine & Liquor
03.2022 - 05.2022
Cashier
Rural King
06.2019 - 08.2019
Cashier
Food City
10.2016 - 05.2017
Bachelor of Science - Criminal Justice
University of The Cumberlands
Similar Profiles
Laci NewportLaci Newport
Lending Agent at Cash Express, LLCLending Agent at Cash Express, LLC
Alex GambrellAlex Gambrell
Assistant Manager at Cash Express, LLCAssistant Manager at Cash Express, LLC
Cloey HooverCloey Hoover
Assistant Manager at Cash Express, LLCAssistant Manager at Cash Express, LLC