Larissa Reece

• Communicate openly and collaboratively with all healthcare staff to organize successful patient care.
• Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administer medications via oral, IV, and intramuscular injections and monitor responses.
• Educate family members and caregivers on patient care instructions.
• Offer exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Facilitate therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Perform triage on incoming patients and determined severity of injuries and illnesses.

• Independent contractor Registered Nurse providing direct care for private clients in-home and in facilities.
• Manage care of patients undergoing various therapies and procedures.
• Evaluate healthcare needs, goals for treatment, and available resources of each patient.

Medical Operations Quality Assurance Lead November 2022 - March 2023

• Design, plan, and implement quality initiatives.
• Contribute to the design and execution of quality assurance efforts through data collection, management, and analysis.
• Ensure programs and services are implemented and maintained at the highest standards in order to ensure patients receive the highest level of care.
• Have a deep understanding of regulatory requirements and engage with operational leaders and on-site team members to establish and implement quality initiatives that align with/meet regulatory requirements from federal, state, and local health agencies.
• Develop and implement audit activities that enable the detection and resolution of problems, and ensure all processes are meeting expected outcomes.

Field Operations Quality Assurance Lead March 2022 - November 2022

• Design, plan, and implement quality initiatives.
• Contribute to the design and execution of quality assurance efforts through data collection, management, and analysis.
• Ensure programs and services are implemented and maintained at the highest standards in order to ensure patients receive the highest level of care.
• Have a deep understanding of regulatory requirements and engage with operational leaders and on-site team members to establish and implement quality initiatives that align with/meet regulatory requirements from federal, state, and local health agencies.
• Develop and implement audit activities that enable the detection and resolution of problems, and ensure all processes are meeting expected outcomes.

Vaccine Coordinator July 2021 - March 2022

• Cold chain management, inventory management of vaccine vials and ancillary supplies, gathered and organized materials to support operations, quality control, documentation and regulatory reporting, organization of staff and delegation of tasks.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

• Organize and manage care of patients undergoing various therapies in regenerative medicine clinic setting; provide IV infusion therapies, injectable therapies, blood draw and micronutrient consultation, and client education. .

• COVID19 vaccination administration, documentation, and education in drive-thru and walk-thru clinic setting.
• Observation of clients post-vaccination; provide emergency care and activate EMS as necessary.

• Oversee delivery of care for patients in long-term care and post-acute care units, provide direct patient care, delegate nursing assignments, and supervise a team comprised of LVNs and CNAs.
• Evaluate healthcare needs, goals for treatment, and available resources of each patient and connect to optimal providers and care.
• Confer with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing changing conditions.
• Manage quality care for patients with heart failure, end-stage renal disease, coronary artery disease, and other conditions.

• Travel to clients homes and assisted living facilities to complete healthcare services and promote continuity of care.
• Assist patients with activities of daily living, helping to overcome, and adapt to mobility restrictions.
• Complete entries in log books, journals, and care plans to accurately document and report patient progress.
• Monitor client health by performing routine checks of vital signs.
• Offer patients and families emotional support and education.
• Assist patients with medication management.
• Transport clients for medical and personal outings.

• Identify sales opportunities and specialty needs and refer customers to branch partners.
• Serve as primary point of contact for personal and commercial customers, providing assistance with account maintenance and transactions.
• Recognize and prevent fraudulent activities and suspicious transactions.

Adviser Marketing Representative June 2016 - February 2018

• Perform the same duties outlined in the Client Services Role.
• Develop and maintain existing adviser relationships as well as cultivate and acquire new business relationships.
• Provide education regarding our funds/product offerings, investment results, sales ideas and available tools for marketing and education.
• Provide guidance on industry policies and regulations.
• Assist Advisors in selling our funds/products more effectively.
• Provide back-up phone support for internal/external sales team members.

Client Services Representative March 2014 - June 2016

• Receive inbound calls from shareholders and financial advisors across the country.
• Help customers manage their mutual fund accounts by completing on-line account transactions such as investments, redemptions, and account maintenance.
• Educate customers on American Funds products and services, as well as broader industry policies.
• Educate and assist customers in interpreting tax forms, account statements, cost basis, personal rate of return, etc.
• Research and resolve customer inquiries in a timely manner, including those which are complex or sensitive in nature.
• Provide telephone support to website users.

• Managed daily bank operations by performing branch operational tasks, processing customer transactions and providing exceptional customer service.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Implemented innovative strategies to improve customer satisfaction and increase sales.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Enforced compliance with bank regulations and policies.