Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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LARISSA ELAND

Summary

Self-motivated team member looking to leverage my 4+ years of customer service experience, food & beverage knowledge, and a passion for wine in a premium dining server role. Qualified in fast paced environments with a strong ability to multitask, I am seeking a long-term position where I can demonstrate my dedicated work ethic to ensure guest satisfaction and team success.

Overview

5
5
years of professional experience

Work History

Front of House Server

MOXIES
04.2023 - Current
  • Cultivated warm relationships with regular customers by setting a positive tone for the entire dining experience as first point of contact for guests through displaying enthusiasm and promoted excellent service to customers
  • Obtained professional wine pairing knowledge and acted as an educated guide in beer and spirits
  • Strengthened communication skills through graciously handling guest concerns with the support of the management team to guarantee guest satisfaction
  • Acted as a positive ambassador for the company and related brands partnered with Moxies by orchestrating a memorable experience for guests, accommodating and anticipating needs at every turn while going the extra mile.

Green Coffee Logistics Specialist

ELAND LOGISTICS INC.
04.2022 - Current
  • Maintain accurate coffee inventory records while following BRC practices and regulating shortages by consistently monitoring supply levels
  • Update Standard Operating Procedures (SOPs) on a weekly basis using Microsoft Word and Excel to ensure accuracy and validity of production
  • Manage all client-related aspects of busy supply chain practices including client relationship management
  • Coordinate the flow of information between suppliers and roasters (foreign and domestic) through regular and electronic mail, telephone inquiries, and courier deliveries
  • Analyze and troubleshoot client queries and challenges while managing and prioritizing competing demands
  • Create inbound/outbound documentations to verify accurate transactions between the warehouse, suppliers, and roasters.

Food & Beverage Server, Bartender & Line Cook

THE RIDGE AT MANITOU, GOLF NORTH
04.2021 - 09.2021
  • Gained initiative skills by supporting the needs of 15+ person wait staff who attended to specific needs of countless customers daily for a premium dining experience
  • Consistently monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Confidently connected with people in an outgoing, positive and upbeat manner by remembering regular guests and orders
  • Became efficient at serving food to high standards by ensuring that all dishes were presented correctly and in a timely manner.

Cheesemaker Production Worker

SAPUTO INC.
04.2020 - 09.2020
  • Demonstrated problem-solving skills by actively assessing issues with faulty equipment and utilized troubleshooting methods to alleviate problems and restore optimal production levels
  • Strengthened attention to detail and technical skills by sorting final products according to specified regulatory, customer, or company standards
  • Improved technical communication skills through accurately following instructions and processes to maintain food and beverage integrity
  • Participated in team cheese-making projects, demonstrating an ability to work collaboratively and effectively.

Restaurant & Banquet Server

CALEDON GOLF & COUNTRY CLUB
04.2019 - 09.2019
  • Enhanced supervisor experience through the setting up of banquet food stations and coordinated service to multiple dining areas
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Gained knowledge working with POS systems to place orders, manage bills, and handle complimentary items.

Education

WSET Level 4 Diploma in Wines -

FINE VINTAGE LTD.
Calgary, AB
01.2026

SCS Digital Marketing Boot Camp - Marketing Management And Research

UNIVERSITY OF TORONTO
Toronto, ON
03.2024

Bachelor of Arts - History & Political Science

UNIVERSITY OF TORONTO
Toronto, ON
06.2022

Skills

  • Strong problem solving & critical thinking skills developed as lead server at The Ridge at Manitou Golf Course
  • Advanced business & analytical skills acquired as Logistics & Supply Chain Specialist at Eland Logistics Inc
  • Outstanding leadership skills established as a student mentor for the University of Toronto Pre-Law Society, Political Science Association, and the Arts & Science Student Union
  • Exceptional management & organizational skills strengthened as Warehouse Lead and Supervisor at Eland Logistics Inc
  • Excellent oral & written communication skills developed through leading the executive teams for the Arbour Journal of Undergraduate Research at the University of Toronto

Accomplishments

  • Alberta ProServe Certified
  • Ontario Smart Serve Certified
  • WSET Level 1 Certified
  • WSET Level 2 Certified
  • WSET Level 3 Certified
  • First Aid Certified
  • HACCP Certified
  • PADI Certified

Timeline

Front of House Server

MOXIES
04.2023 - Current

Green Coffee Logistics Specialist

ELAND LOGISTICS INC.
04.2022 - Current

Food & Beverage Server, Bartender & Line Cook

THE RIDGE AT MANITOU, GOLF NORTH
04.2021 - 09.2021

Cheesemaker Production Worker

SAPUTO INC.
04.2020 - 09.2020

Restaurant & Banquet Server

CALEDON GOLF & COUNTRY CLUB
04.2019 - 09.2019

WSET Level 4 Diploma in Wines -

FINE VINTAGE LTD.

SCS Digital Marketing Boot Camp - Marketing Management And Research

UNIVERSITY OF TORONTO

Bachelor of Arts - History & Political Science

UNIVERSITY OF TORONTO

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LARISSA ELAND