Larissa Reyes
Fresno,CA
Summary
I am a dedicated, organized and hard working individual. I have good interpersonal skills, I am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.
Overview
4
4
years of professional experience
Work History
Team Members
Chick-fil-A
765 E Shaw Ave
01.2024 - 03.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Chick-fil-a is known for one of the greatest hospitality, and I have all the skills from it providing all my guest to have the most greatest experience.
Sales Associates
Kohls
Fresno, CA, USA
06.2023 - 10.2023
- As a sales associate, I obtained the knowledge within various things regarding registers, clothing, rewards programs/promos/discounts, opening credit cards, issuing refunds/exchange, and closing
- Advanced experience through comprehensive knowledge of register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Shift Lead
Mcdonalds
Fresno, CA, USA
07.2021 - 09.2023
- Ranked as one of the leading professionals.
- Prioritized hospitality to guarantee guests have an excellent visit.
- This position I've earned from growing at the job, my priorities were to train newcomers, help current employees, manage/lead and make sure the team is doing everything correctly yet appropriately
- I had a various of responsibilities as a Lead/Team member, I had to make sure areas were clean, my team sent on breaks on time, counting drawers, barista, rewards programs, cashier, cleaning/ organizing and lastly making sure my customers were happy and satisfied with the surroundings and experience they are receiving.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Collaborated with management to develop strategies for improving overall store operations.
Education
High School Diploma - Psychology
Pioneer Technical Center
Madera, CA07.2023
Skills
- Active listening skills
- Problem solving skills
- Adaptability
- Writing skills
- Attention to detail skills
- Communication
- Creativity
- Critical thinking
- Customer Service
- Data Analysis
- Fast learner
- Leadership
- Organized
- Research
Timeline
Team Members
Chick-fil-A
01.2024 - 03.2025
Sales Associates
Kohls
06.2023 - 10.2023
Shift Lead
Mcdonalds
07.2021 - 09.2023
High School Diploma - Psychology
Pioneer Technical Center