Larissa Santos
San Antonio,Texas
Summary
Skilled Medical Assistant with expertise in patient care and effective communication. Proven ability to enhance customer satisfaction and support healthcare teams in delivering optimal service. Strong problem-solving skills contribute to efficient operations and improved patient outcomes.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Medical Assistant
Castle Hills Family Practice
San Antonio, Texas
08.2019 - Current
- Supported physicians during patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Prepared medical equipment for clinical use and ensured readiness.
- Accurately collected and documented patient medical histories.
- Addressed customer inquiries regarding products across multiple communication channels.
- Resolved customer complaints swiftly while fostering a positive service environment.
- Collaborated with team members to improve service delivery and customer experience.
- Enhanced customer satisfaction through knowledgeable and friendly problem resolution.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
Cashier
Peter Piper Pizza Inc
San Antonio, Texas
03.2019 - 08.2020
- Processed customer orders and handled cash transactions efficiently.
- Assisted customers with menu selections and dietary inquiries.
- Followed safety protocols and food handling procedures consistently.
- Resolved customer complaints and provided prompt solutions.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Sales Associate
melrose
San Antonio, Texas
01.2017 - 07.2017
- Resolved customer complaints efficiently while maintaining a positive service environment.
- Assisted customers with inquiries and product knowledge through various communication channels.
- Maintained detailed records of customer interactions in the customer relationship management system.
- Maintained a clean and organized store environment by folding clothes and organizing shelves according to size or color.
- Maintained cleanliness of the fitting rooms by folding clothes and removing tags from garments.
- Conducted visual merchandising activities such as arranging mannequins, folding clothes, sorting items according to size, style, color.
Education
2019 -
Edison High School
San Antonio, TX06-2019
Skills
- Patient care
- Medical documentation
- Vital signs assessment
- Patient communication
- Team collaboration
- Time management
Languages
Spanish
Professional
English
Professional
Certification
medical assistant
Timeline
Medical Assistant
Castle Hills Family Practice
08.2019 - Current
Cashier
Peter Piper Pizza Inc
03.2019 - 08.2020
Sales Associate
melrose
01.2017 - 07.2017
2019 -
Edison High School