Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Personal Information
Awards
References
Timeline
Generic

LARISSA SAPONARA

Summary

Adaptable General Psychology major (3.9 GPA) currently attending Pace University, with 4.5+ years of work experience. Aiming to leverage a proven knowledge of back-of-the-house operations, customer satisfaction, and food and beverage operations skills to successfully fill the Server role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience

Work History

Server

Pete's Tavern
New York, New York
10.2021 - 07.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted guests and provided menus.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

SEVER/BARTENDER

Dellarocco's of Brooklyn
Brooklyn
05.2020 - 05.2022
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Enforce safety and sanitation regulations
  • Confer with other supervisors to coordinate operations and activities within or between departments
  • Plan and establish work schedules, assignments, and production sequences to meet production goals
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

SUPERVISOR

Morey's Piers & Beachfront Water Parks
Wildwood, NJ
05.2016 - 10.2019
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Created new strategies for improving customer service standards within the organization.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Directed and supervised team of 15 employees in daily operations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Education

Bachelor of Arts - Psychology

PACE UNIVERSITY
05-2023

Skills

  • Adaptable
  • General Psychology
  • Back-of-the-house operations
  • Customer satisfaction
  • Food and beverage operations
  • Positive and professional

Roles And Responsibilities

  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Enforce safety and sanitation regulations.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

Personal Information

Title: Server

Awards

Dean's List

References

Sabastian Zeqharr, Manager, Dellarocco's Of Brooklyn, (864) 202-7745, sabastianzeqharr@yahoo.com, Former Manager

Timeline

Server

Pete's Tavern
10.2021 - 07.2024

SEVER/BARTENDER

Dellarocco's of Brooklyn
05.2020 - 05.2022

SUPERVISOR

Morey's Piers & Beachfront Water Parks
05.2016 - 10.2019

Bachelor of Arts - Psychology

PACE UNIVERSITY

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LARISSA SAPONARA