Larissa Shelton
Nashville,TN
Summary
Highly-motivated employee with the desire to take on the world of fashion and retail. I have a strong appreciation for fashion, I am customer-focused, and driven to meet/exceed the expectations of customers and management. I'm kind, adaptable, and always look forward to learning new things/new skills.
Overview
7
7
years of professional experience
Work History
Bartender
The Library sports bar
Oxford, MS
01.2023 - 02.2024
- Performed in a team effort to open the bar by organizing/stocking alcohol on display, cutting fruit, and re-counting money in the cash drawers to keep track of the starting amount
- Greeted customers while upholding conversations to maintain good hospitality
- Developed good relationships with staff with effective communication which promoted productivity behind the bar
- Maintained enthusiastic and personable with customers which provided myself with a good amount of regulars
- Ability to retain drink recipe's without looking at an ingredients list which provided fast customer service
- Recommended top shelf drinks to help boost sales
- Multitasked by retaining multiple drink orders, checking out multiple customers, and cleaning the bar in one setting
- Displayed effective communication amongst barbacks to maintain ice in the wells
- Answered customers questions and assisting in creating drinks if they'd like tp try something new
- Made friendly conversations with both staff and customers to promote a friendly environment
- Closed the bar in a team effort by washing bar mats/fruit trays, wiping counter tops, sweeping the floors, counting the register to ensure precise cash-sales, and using a close-out sheet to demonstrate our sales to management
Bartender
Tango’s Patio and Kitchen
Oxford, MS
08.2022 - 01.2023
- Developed the skill of count pouring and obtaining the knowledge of different ingredients to provide tasty drinks
- Monitored guests' alcohol consumption to consider their safety along with the safety of others
- Assisted in setting up and closing the bar by cleaning pre and post shift and handled money accordingly
- Balanced multiple orders while working under pressure to satisfy the customers time which would also contribute to higher sales
- Being enthusiastic which helped maintained relationships with customers which then turned into having regulars
- UItilized the tool of social media to promote deals and more traction to the bar which satisfied both the manager and owner
- Kept track of bar tabs to ensure that tabs were paid and that the sale goals of the night were met
- Effectively communicated with management to keep track of the newest
- Communicated with barbacks to ensure that ice was always in the well
Server
First Watch
Palm Harbor, FL
09.2021 - 08.2022
- Greeted customers to project a welcoming atmosphere
- Answered questions and recommended my favorite dishes while upselling featured items in our separate seasonal menu
- Checked in with costumers to maintain good hospitality and satisfaction
- Operated the POS system in a multitasking manner when the restaurant reaches its high volume hours
- Communicated with hosts and kitchen and bussers to better prepare to ensure the customers expectations are met
- Picked up dishes and trash to ensure that the bussers job runs smoother
- Completed cleaning duties given by manager which involved sweeping, cleaning (including windows), and setting up tables
- Checking dates and swapping food items to make sure that health regulations are being followed
- Responded professionally and kind towards complaints and using problem solving skills to meet their needs
Hostess
salty lime cantina
Palm Harbor, FL
03.2018 - 06.2020
- Greeted guests with a warm welcome and smile, then arranged tables with the following; tableware, tablecloths, water pitchers, along with chips & salsa before properly seating them
- Answered phone calls to schedule reservations, record takeout orders and respond to service questions to the best of my abilities
- Kept track of which tables were sat to provide a fair rotation amongst the servers
- Attentive to servers requests to ensure they're capable of handling their sections
- Maintained an organized area and during peak hours
- Paid close attention to waitlist to provide customers with accurate wait times
- Resolved customer complaints with compassion and communication and friendliness
- Used good communication throughout the shift by calling a customer once their table was ready
- Assisted in other departments if needed by rolling silverware, bussing tables, or walk next door to the sister restaurant if they needed further assistance
Team Member
Moes Southwestern Grill
Palm Harbor, FL
06.2017 - 12.2017
- Learned the basics to providing good customer service
- Kindly greeted customers with the required "Welcome to Moes" slogan
- Learned the POS system
- Operated cash registers to complete orders and process payments
- Learned how to use the frying bin to make chips while following safety protocols
- Cleaned the dining area, behind the counter, and bathrooms during slower hours
- Rotated through different stations based on management/team needs
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05-2020
Skills
- Effective communication skills with management and customers
- Engaging, handling customers, open/quick learner
- Ability to multitask in high volume settings while keeping composure
- Excellent judgement in social situations, which allows me to provide great customer service when it comes to clients wants/needs
- Ability to upsell or sell items
- Detail oriented, out-of-the box thinker, outgoing
- Responsible, punctual, performance improver
- Sales experience, anticipating the needs of guests and others
Seeking Position
bartending (with over 2 years of experience)
Personal Information
Date of Birth: 06/06/01
Timeline
Bartender
The Library sports bar
01.2023 - 02.2024
Bartender
Tango’s Patio and Kitchen
08.2022 - 01.2023
Server
First Watch
09.2021 - 08.2022
Hostess
salty lime cantina
03.2018 - 06.2020
Team Member
Moes Southwestern Grill
06.2017 - 12.2017
High School Diploma -
Palm Harbor University High School
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