Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Larissa Skidmore-Trovato

Sydney,NSW

Summary

ABOUT ME I have a kind, friendly, and approachable nature. I am quick on my feet. I have learnt different skills and aspire to learn new things constantly. I work well in a team and take to instruction well. I have efficient time management skills and consistent quality.
I have a diligent and committed approach to work tasks and shifts.


Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

35
35
years of professional experience

Work History

Manager

The Regent Richmond
Richmond, NSW
12.2021 - Current
  • Created a system to maintain the effectiveness of programming for the operation of a weekly cinema schedule. Receiving and executing film hard drives, ads and trailers into an organised manner.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Senior Supervisor

The Centre Dural
Dural , NSW
01.2011 - Current
  • I have obtained a range of skills in relation to the food industry.
  • Ensuring proper orders are received from suppliers, restocking drinks, managing junior staff, barista, adequate cleanliness in closing, till operations, evacuation procedures in case fire situations, locking up.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Delivery Driver

Red Rooster
Windsor
10.2016 - 01.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Adhered to safe lifting techniques to avoid injuries.

Shift Supervisor

Red Rooster Windsor
Windsor, NSW
01.2016 - 01.2022
  • I was employed at Red Rooster Windsor for over 4 years. Learning all sorts of roles in the business such as cashier & delivery and now recently Shift Supervisor. This entails encountering all sorts of customers, managing orders, how to take stocktake, time management, proper procedure in an aggressive customer, closing and opening store.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Waitress Trainee

The Natural Choice Cafe
Penrith
01.2018 - 01.2018
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected orders and relayed them to bartenders quickly and accurately.

Small Business Owner

Various Markets
01.2009 - 01.2015
  • I maintained a market stall at Lorien Novalis Markets, that has been successful for many years.
  • There I created and sold homemade fudge and Handmade Friendship Bracelets.
  • Within that I serve and greet customers in a friendly manner, handle money and change correctly.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Frequently studied market to keep abreast of new industry trends.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.

Volunteer

Salvation Army Dural
Dural, NSW
01.2012 - 01.2013
  • Volunteer.There I helped label and price stock, cleaning (sweeping, dusting, restocking).I learned how to operate the cash register, always served and helped customers with a smile and sweet nature.

  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.

Volunteer

Church
01.2008 - 01.2012
  • At church I was always volunteering to assist with the young children, for example: - Kidsmania (a week long church activity for children from K-6), LTN (gardening help for neighbouring houses).
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Assisted with special events or programs.

Education

Bachelor of Arts - Film Production

SAE Institute
Sydney, NSW
12.2020

Diploma - Editing

AFTRS
Moore, NSW
07.2017

High School Diploma -

Australian Christian College
Marsden Park
12.2016

Skills

  • Customer Service
  • Problem Solving
  • Staff Management
  • Teamwork
  • Film production
  • Film editing
  • Casting
  • Schedule Management
  • Video production oversight
  • Content Development
  • Cash handling expertise
  • Flexible & Adaptable
  • Policies and procedures
  • Strategic planning

Timeline

Manager

The Regent Richmond
12.2021 - Current

Waitress Trainee

The Natural Choice Cafe
01.2018 - 01.2018

Delivery Driver

Red Rooster
10.2016 - 01.2022

Shift Supervisor

Red Rooster Windsor
01.2016 - 01.2022

Volunteer

Salvation Army Dural
01.2012 - 01.2013

Senior Supervisor

The Centre Dural
01.2011 - Current

Small Business Owner

Various Markets
01.2009 - 01.2015

Volunteer

Church
01.2008 - 01.2012

Bachelor of Arts - Film Production

SAE Institute

Diploma - Editing

AFTRS

High School Diploma -

Australian Christian College

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Larissa Skidmore-Trovato