Larissa Smith
Dallas,TX
Summary
Results-driven Business Office Manager known for productivity and efficient task completion. Specialize in operational oversight and team leadership. Excel in problem-solving, communication, and organization to ensure smooth office operations and staff coordination.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Theracare Home Health
Addison, Texas
10.2023 - Current
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Monitored office inventory to maintain supply levels.
- Provided administrative support to senior management as needed.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Assisted with HR activities such as recruitment, scheduling interviews and onboarding new hires.
- Processed invoices, purchase orders and other related paperwork required for business operations.
Telemonitoring
Theracare Home Health
Addison, Texas
02.2023 - 09.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs for customers by checking their daily vital signs.
Scheduler
Theracare Home Health
Addison, Texas
08.2022 - 02.2023
- Scheduled and confirmed appointments.
- Answered phones and routed voicemails to respective employees.
- Communicated schedule changes effectively throughout the organization when necessary.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Manager
V Care Home Health
The Colony, Texas
07.2021 - 06.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Ensured compliance with applicable laws regarding employment practices.
- Supervised staff members, organized schedules and delegated tasks.
Scheduler
Allied Home Health
Richardson, Texas
08.2020 - 02.2021
- Scheduled and confirmed appointments.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Communicated with patients with compassion while keeping medical information private.
- Responded promptly to emails.
- Updated patient information in databases and adhered to confidentiality requirements.
Scheduler
Home Care Providers Of Texas
Dallas, TX
04.2018 - 08.2020
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Set and confirmed customer appointments.
- Sent out frequent telephone or email reminders of schedules.
- Created and maintained employee schedules to ensure adequate staffing levels.
Office Manager
Clayview Home Health
Kansas City, Missouri
06.2016 - 05.2017
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries and complaints requiring management- level escalation.
- Processed patient insurance information and billing paperwork.
Education
Some College (No Degree) -
Middle Tennessee State University
Murfreesboro, TNSkills
- Team building
- Time management
- Team collaboration
- Reliable time management
- Issue and conflict resolution
- Employee engagement
Timeline
Business Office Manager
Theracare Home Health
10.2023 - Current
Telemonitoring
Theracare Home Health
02.2023 - 09.2023
Scheduler
Theracare Home Health
08.2022 - 02.2023
Office Manager
V Care Home Health
07.2021 - 06.2022
Scheduler
Allied Home Health
08.2020 - 02.2021
Scheduler
Home Care Providers Of Texas
04.2018 - 08.2020
Office Manager
Clayview Home Health
06.2016 - 05.2017
Some College (No Degree) -
Middle Tennessee State University
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