Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larissa Tillman

Killeen

Summary

Enthusiastic Sales and Hospitality Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and hospitaity service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Hospitality Manager

Genesis Health Clubs
04.2022 - Current
  • Managed staff of 20 housekeepers.
  • Scheduled work hours for 20 employees to achieve adequate manpower coverage.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased customer service ratings significantly through personable service.
  • Boosted gym quality and service scores by motivating and supporting guest services and housekeeping employees.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Fitness Advisor

Genesis Health Clubs
04.2021 - 04.2022
  • Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
  • Oversaw membership data system to ensure that all information is accurate and complete.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Prepared pricing agreements and contracts to close sales.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Networked at events and by phone to expand business profits and revenues.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.


CNA

St. Francis Hospital And Medical Center
11.2019 - 04.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Documented patient information and care activities in electronic health record.

Education

Associate of Science - Nursing

Tulsa Community College
Tulsa, OK
05.2018

High School Diploma -

Charles Page High School
Sand Springs, OK
08.2012

Skills

  • Cleaning Products
  • Data Collection
  • Hospitality Management
  • Procurement Strategies
  • Supervision and Training
  • Sales team development
  • Client Relations
  • Proficient in Clubs Ready, Club Manager, Club Connect, Microsoft Office, Teams, Epic Software

Timeline

Hospitality Manager

Genesis Health Clubs
04.2022 - Current

Fitness Advisor

Genesis Health Clubs
04.2021 - 04.2022

CNA

St. Francis Hospital And Medical Center
11.2019 - 04.2021

Associate of Science - Nursing

Tulsa Community College

High School Diploma -

Charles Page High School

Similar Profiles

CREATE PROFILE
Larissa Tillman