Larissa Unroe
Zephyrhills,FL - Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, time management, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Internal Support
Suncoast Credit Union
Tampa, FL
12.2021 - Current
- Supports members and employees with questions submitted through various channels
- Internally collaborate with team members within and outside of the department to better assist and improve knowledge
- Develop new skills in various departments within the credit union to expand knowledge and grow within the position
Member Solutions Specialist
Suncoast Credit Union
Tampa, FL
11.2020 - 12.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Assistant Manager
Amscot Financial
Tampa, FL
04.2017 - 03.2020
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards within the branch
- Directed and led employees, supervised activities to drive productivity and efficiency
Crew Trainer
McDonald's
Tampa, FL
01.2017 - 04.2017
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
Receptionist
Massage Envy Spa
Tampa, FL
09.2016 - 12.2016
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate
Macys Department Store
Tampa, FL
11.2015 - 01.2016
- Helped customers find specific products, answered questions, and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products, and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Manager of Operations
McDonald's
Lutz, FL
10.2013 - 09.2016
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Freedom High School
Tampa, FL06-2015
Diagnostic Medical Sonography
Keiser University
Fort Lauderdale, FLSkills
- Compliance Verification
- Online Chat Support
- Project Coordination
- Call Management
- Customer Needs Assessment
- Collaborative Team Player
- Friendly and Patient
- Active Listener
- Problem Solver
- Documentation and record keeping
- Supervision and Leadership
- Analytical
- Teamwork and Collaboration
Affiliations
- Volunteer in and outside of the credit union. Took part in St.Judes River walk of 2023.
- Contribute donations to organizations such as goodwill and Local food banks
Timeline
Internal Support
Suncoast Credit Union
12.2021 - Current
Member Solutions Specialist
Suncoast Credit Union
11.2020 - 12.2021
Assistant Manager
Amscot Financial
04.2017 - 03.2020
Crew Trainer
McDonald's
01.2017 - 04.2017
Receptionist
Massage Envy Spa
09.2016 - 12.2016
Sales Associate
Macys Department Store
11.2015 - 01.2016
Manager of Operations
McDonald's
10.2013 - 09.2016
High School Diploma -
Freedom High School
Diagnostic Medical Sonography
Keiser University