Larissa Va'a
Summary
Between gaining work experience, maintaining great grades in the classroom and putting the work in all my extra curricular activities I have gained outstanding skills that make me a hardworking employee.
I am heavy on making customers feel welcome and supported. I am Familiar with ticketing systems and cash handling, as well as customer service. Committed to providing seamless experiences that enhances customers satisfaction. I can create and update social media sites and profiles that helps with increasing company attention.
Professional, prepared sales associate with proven experience in ticketing environments. I have a Strong ability to handle high volumes of transactions, ensuring accuracy and efficiency. I believe in building team collaboration and achieving results, adaptable to changing needs, and trusted by colleagues. Possesses excellent customer service skills, attention to detail, and effective communication abilities.
Overview
3
3
years of professional experience
Work History
Ticket Seller
Saaucy Splaash ENT
05.2023 - 09.2024
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Collaborated with team members to manage customer flow during peak times effectively.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
- Maximized revenue by upselling additional services or promotional packages when appropriate.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
- Supported venue security efforts by verifying identification when necessary for age-restricted events.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Prepared detailed reports analyzing daily sales trends to inform management decision-making regarding pricing strategies or promotional efforts.
- Worked closely with event promoters to ensure accurate distribution of complimentary tickets or special promotions as needed.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Front Desk Receptionist
Oceanic Hotel
02.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Streamlined check-in processes, reducing wait times for guests.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Florin Highschool
Sacramento, CA05-2023
Skills
- Ticket Sales
- Organization
- Complaint Handling
- Booking issues
- Information assistance
- Check-in procedures
- Basic computer skills
- Reservation Management
- Strong interpersonal skills
- Rules clarifications
- Cash handling experience
- Database usage
- Customer Service
- Cooperative Attitude
- Payment Processing
- Purchase assistance
- Product Knowledge
- Team Leadership
- Creative Thinking
- Honest and Dependable
- Customer Transactions
- Team Collaboration
- Analytical Thinking
- Customer Assistance
- Basic Mathematics
- Payment Collection
- Cash Management
- Customer Relations
- Cash Register Operations
- Service Minded
- Reliable and Responsible
- Product Recommendations
- Price Verification
- Policies and Procedures
- Gift Wrapping
- Credits and Refunds
Timeline
Ticket Seller
Saaucy Splaash ENT
05.2023 - 09.2024
Front Desk Receptionist
Oceanic Hotel
02.2022 - 03.2023
High School Diploma -
Florin Highschool
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