Larissa Velez
Jersey City
Summary
Detail-oriented friendly candidate with a passion in for the hospitality industry, providing excellent customer service and facilitating guest satisfaction. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Hardworking and flexible individual, team player, and committed to leaving a great, lasting impression.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
Fairfield Inn & Suites
02.2024 - 11.2024
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Real Estate Agent
11.2022 - 01.2024
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Banquet Server
The Grove at Centerton
08.2022 - 12.2022
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Office Assistant
Four Seasons Hotels and Resorts
01.2022 - 08.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Server/Trainer/Hostess
The Brass Tap
10.2021 - 06.2022
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
Front Desk Receptionist
Spring Oak Senior Living
07.2021 - 10.2021
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
FOH trainer/Kitchen food prep/Marketing assistant
Chick-fil-A, Inc.
11.2015 - 07.2021
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to tables
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Assisted in training new team members on restaurant policies, procedures, and customer service standards
- Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils
- Assisted with inventory management by monitoring stock levels and notifying supervisor when supplies needed to be replenished
- Followed all safety and sanitation procedures to maintain a clean and safe working environment
- Maintained a clean work area and followed all food safety guidelines to prevent cross-contamination
Education
Hotel & Restaurant Managemant - Tourism And Travel Management
Penn Foster Career School
Scranton, PA04-2025
GED -
Rowan College of South Jersey
Vineland, NJ05-2018
Skills
- Culinary preparation
- Kitchen Experience
- Event catering
- Food safety protocols
- Customer service expertise
- Client support
- Upselling
- Hospitality industry background
- Travel itinerary coordination
- Serving
- Cash Handling
- Organizational skills
- Social media management
- POS
- Cleaning Experience
- Marketing
- Banquet Experience
- Attention to detail
- Event planning
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Guest Service Agent
Fairfield Inn & Suites
02.2024 - 11.2024
Real Estate Agent
11.2022 - 01.2024
Banquet Server
The Grove at Centerton
08.2022 - 12.2022
Office Assistant
Four Seasons Hotels and Resorts
01.2022 - 08.2022
Server/Trainer/Hostess
The Brass Tap
10.2021 - 06.2022
Front Desk Receptionist
Spring Oak Senior Living
07.2021 - 10.2021
FOH trainer/Kitchen food prep/Marketing assistant
Chick-fil-A, Inc.
11.2015 - 07.2021
Hotel & Restaurant Managemant - Tourism And Travel Management
Penn Foster Career School
GED -
Rowan College of South Jersey
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