LARISSA A HEBER

• Managed over 50 customer calls per day by answering their questions regarding products, prices and availability
• Processed 10-15 orders daily received via telephone and email
• Provided multilevel pricing, delivery specifications and payment terms to customers
• Managed friendly and professional customer interactions
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
• Gathered marketing information regarding customers, competitors and pricing

Created and maintained reports, documents and presentations to assist with administrative support.

• Maintained 5 Outlook calendars, 2 email accounts, and multiple Excel databases
• Handled all aspects of project bidding, including internet research for announcements, downloading electronic plans & specs, calendaring, receiving pricing from sales reps and entering into JWS/Command order system, and finalizing details once the project went live
• Collaborated with other teams identifying areas of opportunity and implemented changes optimizing sales operations and reporting.
• Performed research collecting and recording industry data.
• Communicated with customers and sales reps to resolve billing issues

• Trained customers and visitors in “Minor Safety”
• Maintained current and accurate training records
• Implemented transition to digital records retention
• Dispatched 10+ deliveries daily
• Accurately operated both inbound and outbound scale transactions using JWS/Command program. Weighing and ticketing no less than 300 loads of materials daily in accordance with quarry policy
• Reconciled and reported daily cash and credit card sales
• Produced daily production reports.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

• Coordinated and managed implementation of new projects, accounts, and programs
• Experienced in conduction system migrations for mission critical systems
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project teams to discuss deliverables, schedules and conflicts.
• Worked independently as well as lead and motivated implementations team of 7
• Responsible for deployment of corporate, client, and local plant resources
• Audited processes for improvements
• Supported achievement of profit and revenue objectives
• Reported regularly to managers on project budget, progress and technical problems
• Adhered to budget requirements with excellent planning and consistent expense monitoring.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers

• Coached and mentored team of 10-15 Customer Service Representatives through day-to-day work and complex problems
• Communicated expectations and promoted positive working environment conducive to maximum productivity
• Ensured all procedures were followed and company standards met in areas of operation, customer service and staff productivity
• Ensured employee appraisals were completed in timely manner and helped coach employees in area of professional development
• Worked diligently to understand external and internal customer needs and issues and how business processes affect customer satisfaction
• Hired and trained new staff
• Effectively communicated with all departments and all levels of management
• Assessed personnel performance and implemented incentives and team-building events to boost morale

• Reviewed and recorded daily transactions
• Managed banking reconciliations and monthly balance sheet statements.
• Created and implemented Purchase Order/Accounts Payable procedures
• Managed journal entries, collection efforts, reconciliations and payroll processing.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Completed and processed orders using periodic audit techniques to ensure all revenue was captured
• Developed and lead Conversion Team through successful conversion of new Operating Systems